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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Great cover for a reasonable price

5
Great insurance cover provided, pay out was made quickly and without quibble. Reasonably priced premiums Reviewed on: 9th September 2019
Emms's avatar
Emms

No issues at all! :)

5
The whole process was easy to do from start to finish it was great, I am a new dog owner and never done anything like this before but I definitely recommend it! Great work! Reviewed on: 9th September 2019
Stacey Jayne Watkinson's avatar
Stacey Jayne Watkinson

Always been there when i've needed them

5
We have had several dogs and cats of all breeds shapes and sizes over the years. Some have had one off poorly stints and one had a long term illness which meant monthly visits to the vet. Without Petplan we would never have been able to keep our beloved dog. They supported us every step of the way and did't penalise us for claiming. I would never own a pet and not use them. They are worth every penny. Reviewed on: 9th September 2019
H Wilcock's avatar
H Wilcock

Happy Tail

5
I have dealt with various pet insurance companies over the years and all have been a disappointment. But Petplan came highly recommended via Trustpilot. Reviewed on: 9th September 2019
Chris Lloyd's avatar
Chris Lloyd

Good review and very satisfied

5
Good experience and very pleased with my cat being insured with you Reviewed on: 8th September 2019
Andrea Rossini's avatar
Andrea Rossini

Wonderful service

5
Received wonderful customer service when speaking to PetPlan on the phone. Very thorough and patient running through my options. Received all my documents very quickly and found it to be good value for the cover I set in place. Reviewed on: 8th September 2019
Gem 's avatar
Gem

First class company

5
Easy to navigate website and fantastic customer service on the phone, would highly recommend. Reviewed on: 8th September 2019
Kirsty Hatfield's avatar
Kirsty Hatfield

Pets health is their priority!

5
Couldn’t recommend pet plan enough! I have both my boys insured with them and had fantastic experience with them. My Cat Dorito had to be taken to the vets on a few occasions, and the insurer is so trusted and care so much about the animals health that they pay out nearly all of their claims! So much so I didn’t have to pay anything more than excess when I went to the vets as the vets I use trusted they would pay out. Nothing better than having a loyal, trustworthy and caring pet insurer. Especially when pets mean so much to us, I feel the priority has always been the cats health and not the money. They are very easy to talk to and very easy to set up a plan with. They have brilliant options of which you can upgrade if you wanted to in time. Each time I have contacted them I have had the most helpful people on the phone. Their overall service is second to none. I wouldn’t use anyone else! Reviewed on: 8th September 2019
Rose's avatar
Rose

Brilliant and easy

5
Brilliant information price and service Reviewed on: 8th September 2019
Jinny 's avatar
Jinny

Reliable and consistent when needed

5
I have found pet plan Helpful when needed, and I feel confident with their support when I have had dick animals Reviewed on: 7th September 2019
C adams's avatar
C adams

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