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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Excellent customer service

4
I recently renewed free 4 week insurance and was offered many options to suit me and the salesperson was extremely knowledgable. Compared to other insurers, petplan felt like the best coverage for the price which is what I was after. Reviewed on: 7th September 2019
Yasmina's avatar
Yasmina

Highly Recommend

5
I hadn't had my policy long when my dog became unwell. PetPlan were wonderful from start to finish making me feel reassured and confident that he'd get the care he needed to get back to full health. Reviewed on: 7th September 2019
Donna Preston 's avatar
Donna Preston

Great insurance and cover

5
Have used Petplan for all my rabbits and the level of cover is amazing. When I have made claims they have been sorted quickly and direct to vets. Reviewed on: 7th September 2019
NSL's avatar
NSL

Fab cover, great cost

5
Very helpful staff Reasonable cost Eaay to sort Reviewed on: 7th September 2019
Amy swift's avatar
Amy swift

Great

5
Great service, easy to use and a pleasure to deal with. Very knowledgeable Reviewed on: 7th September 2019
K8's avatar
K8

I would choose pet plan every time

5
So far so good, only just set my plan up With pet plan but already I am happy with the service. I was recommended to pet plan by my parents who swear by them. They have only ever had good experiences with them. Reviewed on: 7th September 2019
Natalie's avatar
Natalie

Brilliant Customer Service

5
We used Petplan a few years ago for our dog and they were really great when we had to go to our vet. Gave just taken out Equine insurance through then and the application process was so simple and dealt with efficiently. Reviewed on: 7th September 2019
Sam's avatar
Sam

I wouldn't trust anyone else!

5
My exracehorse is insured with pet plan, when he was injured last year they were kind helpful and knowledgeable explaining the claiming process should I chose to do so for his vet bill's, they also provide realistic quotes when renewing and are always approachable on the end of the phone. Fantastic customer service goes a long way, Petplan always gave my recommendation. Reviewed on: 7th September 2019
Laura's avatar
Laura

Great

5
Great service, quick and easy. Great pet coverage and really helpful staff over the phone. They went through all the insurance options with me and answered all my questions! Reviewed on: 7th September 2019
Maria 's avatar
Maria

Simply the Best

5
I have owned 3 Caviler King Charles Spaniels. Two have sadly died and the third has just moved in with me. All dogs have been insured with Pet Plan I always advise friends to Go with the Best - Pet Plan. Reviewed on: 7th September 2019
Margaret's avatar
Margaret

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