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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Wonderful service

5
Received wonderful customer service when speaking to PetPlan on the phone. Very thorough and patient running through my options. Received all my documents very quickly and found it to be good value for the cover I set in place. Reviewed on: 8th September 2019
Gem 's avatar
Gem

First class company

5
Easy to navigate website and fantastic customer service on the phone, would highly recommend. Reviewed on: 8th September 2019
Kirsty Hatfield's avatar
Kirsty Hatfield

Pets health is their priority!

5
Couldn’t recommend pet plan enough! I have both my boys insured with them and had fantastic experience with them. My Cat Dorito had to be taken to the vets on a few occasions, and the insurer is so trusted and care so much about the animals health that they pay out nearly all of their claims! So much so I didn’t have to pay anything more than excess when I went to the vets as the vets I use trusted they would pay out. Nothing better than having a loyal, trustworthy and caring pet insurer. Especially when pets mean so much to us, I feel the priority has always been the cats health and not the money. They are very easy to talk to and very easy to set up a plan with. They have brilliant options of which you can upgrade if you wanted to in time. Each time I have contacted them I have had the most helpful people on the phone. Their overall service is second to none. I wouldn’t use anyone else! Reviewed on: 8th September 2019
Rose's avatar
Rose

Brilliant and easy

5
Brilliant information price and service Reviewed on: 8th September 2019
Jinny 's avatar
Jinny

Reliable and consistent when needed

5
I have found pet plan Helpful when needed, and I feel confident with their support when I have had dick animals Reviewed on: 7th September 2019
C adams's avatar
C adams

Excellent customer service

4
I recently renewed free 4 week insurance and was offered many options to suit me and the salesperson was extremely knowledgable. Compared to other insurers, petplan felt like the best coverage for the price which is what I was after. Reviewed on: 7th September 2019
Yasmina's avatar
Yasmina

Highly Recommend

5
I hadn't had my policy long when my dog became unwell. PetPlan were wonderful from start to finish making me feel reassured and confident that he'd get the care he needed to get back to full health. Reviewed on: 7th September 2019
Donna Preston 's avatar
Donna Preston

Great insurance and cover

5
Have used Petplan for all my rabbits and the level of cover is amazing. When I have made claims they have been sorted quickly and direct to vets. Reviewed on: 7th September 2019
NSL's avatar
NSL

Fab cover, great cost

5
Very helpful staff Reasonable cost Eaay to sort Reviewed on: 7th September 2019
Amy swift's avatar
Amy swift

Great

5
Great service, easy to use and a pleasure to deal with. Very knowledgeable Reviewed on: 7th September 2019
K8's avatar
K8

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