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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Reliable, efficient, friendly and professional

5
I always find Petplan extremely professional and reliable. The communication is superb and the staff are knowledgeable and helpful. Claims are reviewed and settled within days. I believe this company provides the best level of service of any company in the current market place. I am proud to be a customer of Petplan Reviewed on: 31st August 2019
Ann Hutchison's avatar
Ann Hutchison

Good product great service

4
Affordable comprehensive insurance backed up by great service when I've had occasion to use it. On those occasions no delay in endorsing the claim and in the subsequent refund. This is backed up by an great newsletter with useful and interesting advice. Reviewed on: 31st August 2019
Phil Hopkins's avatar
Phil Hopkins

Excellent pet insurer

5
Straightforward to deal with. Claims dealt with speedily and sympathetically. Reviewed on: 31st August 2019
cat 'owned''s avatar
cat 'owned'

Value for money insurance

4
When my jack resell Chillie ran into the frame of my patio door which was on the ground ready to be fitted, she had broken her upper jaw just under her nose, also she had lost or broken some teeth, Pet Plan paid her fees very quickly, I have been very happy with with the service I have recieved Reviewed on: 31st August 2019
Nigel King's avatar
Nigel King

Expensive - but quick to pay out for covered conditions

5
I’ve always used PetPlan - they may not be the cheapest but my experience of their claims process and customer service makes it worthwhile for me. Reviewed on: 31st August 2019
Philip Vial's avatar
Philip Vial

Easy claims and sorted for life

4
My little cat got herself into bother very young and now needs medication for the rest of her life. PetPlan means I don't need to worry because she is covered for life and I always receive my claims shortly after my vets put them in. Reviewed on: 30th August 2019
5KCC5's avatar
5KCC5

Paws up for this one

5
I love PetPlan, I feel confident and comfortable knowing my best friend is protected if he ever gets poorly and that is priceless Reviewed on: 30th August 2019
Rebecca Jane Roberts's avatar
Rebecca Jane Roberts

Easy to set up

5
Having never had pet insurance before we wanted the best for our dog and did a lot of homework, so chose pet plan. Insurance is only as good as when you need it so let's hope we don't. Reviewed on: 30th August 2019
Karl's avatar
Karl

Quick, easy and simple.

5
The experience from beginning to end was excellent. Great user experience online throught to payment. Great value for money policy. Reviewed on: 29th August 2019
Ant's avatar
Ant

Customer service above and beyond.

5
I've had to deal with the pet plan customer advisors in the past with the death of my pets. They have been amazing at this distressing time and made a painful process easy to deal with. I can't thank them enough and would never use another insurer for my pets. Reviewed on: 29th August 2019
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bobo

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