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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Expensive - but quick to pay out for covered conditions

5
I’ve always used PetPlan - they may not be the cheapest but my experience of their claims process and customer service makes it worthwhile for me. Reviewed on: 31st August 2019
Philip Vial's avatar
Philip Vial

Easy claims and sorted for life

4
My little cat got herself into bother very young and now needs medication for the rest of her life. PetPlan means I don't need to worry because she is covered for life and I always receive my claims shortly after my vets put them in. Reviewed on: 30th August 2019
5KCC5's avatar
5KCC5

Paws up for this one

5
I love PetPlan, I feel confident and comfortable knowing my best friend is protected if he ever gets poorly and that is priceless Reviewed on: 30th August 2019
Rebecca Jane Roberts's avatar
Rebecca Jane Roberts

Easy to set up

5
Having never had pet insurance before we wanted the best for our dog and did a lot of homework, so chose pet plan. Insurance is only as good as when you need it so let's hope we don't. Reviewed on: 30th August 2019
Karl's avatar
Karl

Quick, easy and simple.

5
The experience from beginning to end was excellent. Great user experience online throught to payment. Great value for money policy. Reviewed on: 29th August 2019
Ant's avatar
Ant

Customer service above and beyond.

5
I've had to deal with the pet plan customer advisors in the past with the death of my pets. They have been amazing at this distressing time and made a painful process easy to deal with. I can't thank them enough and would never use another insurer for my pets. Reviewed on: 29th August 2019
bobo's avatar
bobo

The best

5
It is so easy to understand and if you need to contact them they are really helpful and they really know their job. They don't mind if they have to repeat themselves if you don't understand anything and you can called them any time if you have any questions. They are FIRST CLASS with their service. Reviewed on: 29th August 2019
Josephine Lynn's avatar
Josephine Lynn

Never a Problem

5
We have been with Petplan since adopting our crossbreed 5.5 years ago. Petplan have always been on hand to deal with any queries, and paid when we've sadly had to claim and always in a friendly and efficient manner to help ease the stress. Reviewed on: 29th August 2019
John McKenzie's avatar
John McKenzie

No hassle pet insurance

5
My cat had a nasty accident and his jaw was broken. He had multiple visits to a specialist and I had nothing but support from Pet Plan. They made interim payments to cover costs as treatment continued - all paid quickly and efficiently. Reviewed on: 29th August 2019
Kentish's avatar
Kentish

Always there for us.

5
I have three policies with Petplan and the help I need when there is a question or issue is always quick, efficient and extremely helpful. Reviewed on: 29th August 2019
Miranda 's avatar
Miranda

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