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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Not likely

1
Would not insure my dog as he had teeth out from rescueing him Reviewed on: 1st September 2019
Charmaine Eyre's avatar
Charmaine Eyre

Highly recommended!

5
Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019
AJxo's avatar
AJxo

Very happy with my policy

5
The whole process was very straightforward and easy to understand, and knowing that cats protection works with them made me feel more confident in trusting them. When I called up the person on the phone was very helpful. Overall very happy Reviewed on: 1st September 2019
Sian's avatar
Sian

Quick & easy to arrange

5
Excellent value cover & very helpful service on the phone. Happy with what we have arranged & it fully meets what we need. Reviewed on: 1st September 2019
Rachel Thomson's avatar
Rachel Thomson

Excellent they all are

5
I could not wish for a better service. Well done the Pet Plan Team Reviewed on: 1st September 2019
Paul pugsley's avatar
Paul pugsley

Just a bit pricey compared to other insurance companies

3
Great service and prompt pay out on claims but the premiums do rise significantly as the dog ages. Most vets will accept direct payment via PetPlan reducing the need to pay large amounts of money up front and claim it back later. Would definitely recommend PetPlan to people looking for lifetime cover but would caution that premiums can rise quite significantly at renewal. Reviewed on: 1st September 2019
MJM's avatar
MJM

Hassle free

5
Always had great customer service and paying the vet direct makes the whole process hassle free. Reviewed on: 31st August 2019
eileen iggo's avatar
eileen iggo

The only insurance I would trust

5
I have had 4 dogs over the previous 19 years which have each had a Petplan policy. I have been very impressed with the speed, professionalism and compassion by which the Petplan team have dealt with me each time I have needed them. The policies are good value for money and have covered all my needs, especially with my first dog requiring yearly treatment throughout her life. Thank you! Reviewed on: 31st August 2019
Lisa Oliver's avatar
Lisa Oliver

Great service

5
Have used petplan before, never had a problem, even when claiming, Reviewed on: 31st August 2019
Ann-marie Cox's avatar
Ann-marie Cox

Excellent customer service and prompt payment of claims.

5
Pet plan have always been so easy to deal with and have paid out promptly on every claim I have made. If I'm unsure about what's covered I just ring them and their friendly, helpful staff have always answered my queries with no fuss. Great company to deal with. Reviewed on: 31st August 2019
Anna Nielsen's avatar
Anna Nielsen

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