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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Good Cover

5
I do not speak to the company much, however they offer a good premium and offer renewals early Reviewed on: 2nd September 2019
T's avatar
T

Saved my pet

5
If it was not for pet plan my lovely molly would have died I did not have the thousand of pounds it cost to get her better Reviewed on: 2nd September 2019
Stella Sale's avatar
Stella Sale

Give great advice

5
When phoning we got great advice about our dog and the lady on the phone sounded very friendly and extremely helpful. Reviewed on: 1st September 2019
Floyd 's avatar
Floyd

Why Petplan is the best

5
I have been with Petplan for over 20 years and have insured all of my cats with them. They have always been fair and are quick to sort any claims or problems out. My dog is insured by another company and is now 13 years old and although she is in great health I wish I had insured her with Petplan as her insurers are no where near as interested in her or their customers as I have experienced with Petplan. Reviewed on: 1st September 2019
Fiona Finlay's avatar
Fiona Finlay

Not likely

1
Would not insure my dog as he had teeth out from rescueing him Reviewed on: 1st September 2019
Charmaine Eyre's avatar
Charmaine Eyre

Highly recommended!

5
Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019
AJxo's avatar
AJxo

Very happy with my policy

5
The whole process was very straightforward and easy to understand, and knowing that cats protection works with them made me feel more confident in trusting them. When I called up the person on the phone was very helpful. Overall very happy Reviewed on: 1st September 2019
Sian's avatar
Sian

Quick & easy to arrange

5
Excellent value cover & very helpful service on the phone. Happy with what we have arranged & it fully meets what we need. Reviewed on: 1st September 2019
Rachel Thomson's avatar
Rachel Thomson

Excellent they all are

5
I could not wish for a better service. Well done the Pet Plan Team Reviewed on: 1st September 2019
Paul pugsley's avatar
Paul pugsley

Just a bit pricey compared to other insurance companies

3
Great service and prompt pay out on claims but the premiums do rise significantly as the dog ages. Most vets will accept direct payment via PetPlan reducing the need to pay large amounts of money up front and claim it back later. Would definitely recommend PetPlan to people looking for lifetime cover but would caution that premiums can rise quite significantly at renewal. Reviewed on: 1st September 2019
MJM's avatar
MJM

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