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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Excellent tele sales very patient.

5
Very happy to be dealing with petplan so far. The sales team did an excellent job. Reviewed on: 3rd September 2019
Tracey Jackson 's avatar
Tracey Jackson

Pet Plan team were very helpful and professional. Informative and explained everything.

5
I was worried that Everything would be difficult to understand but the Pet Plan team were very informative and explained everything easily to me. I have heard from a lot of people that Pet Plan is the best insurance for Pets . I wanted my new puppy to receive the best care and help. Plus all the animal shows on television advertise Pet Plan. Reviewed on: 3rd September 2019
Sheralyn Silvester's avatar
Sheralyn Silvester

Great product from people who care

5
I've always been very impressed with Petplan they have always paid my claims swiftly and handled my questions with expertise and understanding Reviewed on: 3rd September 2019
Colin's avatar
Colin

Excellent!

5
Pet plan were very knowledgeable and provided clear and comprehensive information regarding their products. The customer service I received was fantastic and the policy was a good, very competitive price! Reviewed on: 3rd September 2019
Emma Carter's avatar
Emma Carter

Great company

5
unlike others I find they have no hidden limits, I've not been stung when trying to claim and they are always so sympathetic to me when claiming as it is a really difficult time! It is more expensive but I think you get what you pay for. Reviewed on: 3rd September 2019
E's avatar
E

Always Paid

5
Having been insured with Petplan since purchasing my horse I have had a number of claims - each has been settled quickly and without hassle. Reviewed on: 3rd September 2019
Charlotte Gibbs's avatar
Charlotte Gibbs

Comprehensive policy

5
Professional experienced staff delt with my enquiry and explained every step Reviewed on: 3rd September 2019
Emmet Orton's avatar
Emmet Orton

Outstanding service

5
Having been with Petplan previously and the way they supported us through the loss of our previous dog Bonnie,the choice was easy they have everything we need and the support in place to help with our new puppy Bertie Reviewed on: 2nd September 2019
Graham Greenwood's avatar
Graham Greenwood

Petplan the Best

5
Claims are dealt with speedily and thoroughly. I have made a few claims over the years and never had a problem. Petplan are a company you can trust Reviewed on: 2nd September 2019
Petplan's avatar
Petplan

Quick, reliable and efficient

5
Hedley a 13 year Old Cocker has been supported over the years by Pet Plan with all his little mishaps and usual dog related illnesses and long may their devoted service continue. Reviewed on: 2nd September 2019
Jacqueline Stevens's avatar
Jacqueline Stevens

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