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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Excellent policy

5
Team very helpful had my policy for 4 years now. Claims handled with care value for money! Reviewed on: 5th September 2019
Lauren's avatar
Lauren

Tinker

4
I've been paying monthly payment for a few years at petplan had no problems with my cat ,as soon as I needed to claim as my cat wasn't well spoke to petplan their sort it with my vet and my bill was paid .Petplan customer service was very considerate ,helpful,calm as i wasnt. My cat is family. Reviewed on: 5th September 2019
yvonne witter's avatar
yvonne witter

Fantastic

5
When my mischievous little puppy had to undergo surgery twice due to eating socks Petplan where there to cover the cost of everything from the consultation to the operation itself. Could not be happier and could not have done it without being with Petplan. I know have a very happy and healthy puppy . Thank you so much Reviewed on: 4th September 2019
Charley R's avatar
Charley R

Great pet insurance

5
Have had to claim several times in my young dog unfortunately. So pleased we had covered for life plan with Petplan from the outset. We've always been reimbursed hassle free. Reviewed on: 4th September 2019
gch1983's avatar
gch1983

chester

5
fantastic service great rates that suit my budget Reviewed on: 4th September 2019
robin's avatar
robin

Your insurance for pets means no debts!

5
I now have a new young dog so haven’t had to claim, but with my last dog Sion I had him insured until he was sixteen and had some lifelong claims which you never quibbled over and you never refused a claim I made. Pet Plan have been fantastic and I recommend them to all my pet owning friends. Reviewed on: 4th September 2019
Meryl Blunk's avatar
Meryl Blunk

Excellent tele sales very patient.

5
Very happy to be dealing with petplan so far. The sales team did an excellent job. Reviewed on: 3rd September 2019
Tracey Jackson 's avatar
Tracey Jackson

Pet Plan team were very helpful and professional. Informative and explained everything.

5
I was worried that Everything would be difficult to understand but the Pet Plan team were very informative and explained everything easily to me. I have heard from a lot of people that Pet Plan is the best insurance for Pets . I wanted my new puppy to receive the best care and help. Plus all the animal shows on television advertise Pet Plan. Reviewed on: 3rd September 2019
Sheralyn Silvester's avatar
Sheralyn Silvester

Great product from people who care

5
I've always been very impressed with Petplan they have always paid my claims swiftly and handled my questions with expertise and understanding Reviewed on: 3rd September 2019
Colin's avatar
Colin

Excellent!

5
Pet plan were very knowledgeable and provided clear and comprehensive information regarding their products. The customer service I received was fantastic and the policy was a good, very competitive price! Reviewed on: 3rd September 2019
Emma Carter's avatar
Emma Carter

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