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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.66 (2346 reviews)

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4.66

Based on 2,346 reviews, last reviewed 20th Jul 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.

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Petplan Pet insurance reviews (2346)

The best

It is so easy to understand and if you need to contact them they are really helpful and they really know their job. They don't mind if they have to repeat themselves if you don't understand anything and you can called them any time if you have any questions. They are FIRST CLASS with their service. Reviewed on: 29th August 2019

Never a Problem

We have been with Petplan since adopting our crossbreed 5.5 years ago. Petplan have always been on hand to deal with any queries, and paid when we've sadly had to claim and always in a friendly and efficient manner to help ease the stress. Reviewed on: 29th August 2019

No hassle pet insurance

My cat had a nasty accident and his jaw was broken. He had multiple visits to a specialist and I had nothing but support from Pet Plan. They made interim payments to cover costs as treatment continued - all paid quickly and efficiently. Reviewed on: 29th August 2019

Always there for us.

I have three policies with Petplan and the help I need when there is a question or issue is always quick, efficient and extremely helpful. Reviewed on: 29th August 2019

proper insurance

My current cat is hale and hearty, however when my previous cat needed medical assistance for terminal cancer Pet Plan provided compassionate and practical advice. When he died there was more compassionate advice as well as a kindly letter sending condolences. Most insurance companies are happy to insure so long as you don't need to claim; that has not been my experience with Pet Plan. Vets trust them too. So when my current bundle of fun came to live with me it was an obvious choice to insure with Pet Plan Reviewed on: 29th August 2019

Prompt payment

There is no messing about with petplan. You know what you can claim. Payment is prompt usually within a week. No delays No quibble No hassle Reviewed on: 29th August 2019

May not be the cheapest but certainly the best

I made a large claim of just under £4k.I admit I did send lots of additional information and always pre warned Pet Plan of any likely future complications. They did not ask me to do this, I did it as courtesy. I was amazed all the bills were paid efficiently. It helped to sooth my heartache over my poorly cat. Unfortunately, he lost his battle with acute kidney failure but Pet Plan gave him a chance at survival and gave us extra time together. Reviewed on: 29th August 2019

Pet plan experience

I’ve always had good experiences with pet plan but they are quite a bit more pricey than other providers and despite no claims being made it has gone up by over £100 this year if continue my policy with them. Reviewed on: 29th August 2019

Quick and simple claim . With a very quick and informed payout.

My kitten had split one of his pads very badly and had a fever . Kept in over night . Thankfully I did not have to worry about the cost . I could concentrate on Harry kiss . Reviewed on: 28th August 2019

A very good and reasonable petplan and was easy access to all relevant information needed to make my mind up

A very good and reasonable Petplan and was easy access to all relevant information needed to make my mind up Reviewed on: 28th August 2019

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.

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Petplan: Pet insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2346)

The best

Never a Problem

No hassle pet insurance

Always there for us.

proper insurance

Prompt payment

May not be the cheapest but certainly the best

Pet plan experience

Quick and simple claim . With a very quick and informed payout.

A very good and reasonable petplan and was easy access to all relevant information needed to make my mind up

Review Petplan: Pet insurance now

Join Smart Money People

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