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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Paws up for this one

5
I love PetPlan, I feel confident and comfortable knowing my best friend is protected if he ever gets poorly and that is priceless Reviewed on: 30th August 2019
Rebecca Jane Roberts's avatar
Rebecca Jane Roberts

Easy to set up

5
Having never had pet insurance before we wanted the best for our dog and did a lot of homework, so chose pet plan. Insurance is only as good as when you need it so let's hope we don't. Reviewed on: 30th August 2019
Karl's avatar
Karl

Quick, easy and simple.

5
The experience from beginning to end was excellent. Great user experience online throught to payment. Great value for money policy. Reviewed on: 29th August 2019
Ant's avatar
Ant

Customer service above and beyond.

5
I've had to deal with the pet plan customer advisors in the past with the death of my pets. They have been amazing at this distressing time and made a painful process easy to deal with. I can't thank them enough and would never use another insurer for my pets. Reviewed on: 29th August 2019
bobo's avatar
bobo

The best

5
It is so easy to understand and if you need to contact them they are really helpful and they really know their job. They don't mind if they have to repeat themselves if you don't understand anything and you can called them any time if you have any questions. They are FIRST CLASS with their service. Reviewed on: 29th August 2019
Josephine Lynn's avatar
Josephine Lynn

Never a Problem

5
We have been with Petplan since adopting our crossbreed 5.5 years ago. Petplan have always been on hand to deal with any queries, and paid when we've sadly had to claim and always in a friendly and efficient manner to help ease the stress. Reviewed on: 29th August 2019
John McKenzie's avatar
John McKenzie

No hassle pet insurance

5
My cat had a nasty accident and his jaw was broken. He had multiple visits to a specialist and I had nothing but support from Pet Plan. They made interim payments to cover costs as treatment continued - all paid quickly and efficiently. Reviewed on: 29th August 2019
Kentish's avatar
Kentish

Always there for us.

5
I have three policies with Petplan and the help I need when there is a question or issue is always quick, efficient and extremely helpful. Reviewed on: 29th August 2019
Miranda 's avatar
Miranda

proper insurance

5
My current cat is hale and hearty, however when my previous cat needed medical assistance for terminal cancer Pet Plan provided compassionate and practical advice. When he died there was more compassionate advice as well as a kindly letter sending condolences. Most insurance companies are happy to insure so long as you don't need to claim; that has not been my experience with Pet Plan. Vets trust them too. So when my current bundle of fun came to live with me it was an obvious choice to insure with Pet Plan Reviewed on: 29th August 2019
Janet's avatar
Janet

Prompt payment

5
There is no messing about with petplan. You know what you can claim. Payment is prompt usually within a week. No delays No quibble No hassle Reviewed on: 29th August 2019
Sue Harper's avatar
Sue Harper

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