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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (2343 reviews)

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4.72

Based on 2,343 reviews, last reviewed 12th May 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

proper insurance

My current cat is hale and hearty, however when my previous cat needed medical assistance for terminal cancer Pet Plan provided compassionate and practical advice. When he died there was more compassionate advice as well as a kindly letter sending condolences. Most insurance companies are happy to insure so long as you don't need to claim; that has not been my experience with Pet Plan. Vets trust them too. So when my current bundle of fun came to live with me it was an obvious choice to insure with Pet Plan Reviewed on: 29th August 2019

Prompt payment

There is no messing about with petplan. You know what you can claim. Payment is prompt usually within a week. No delays No quibble No hassle Reviewed on: 29th August 2019

May not be the cheapest but certainly the best

I made a large claim of just under £4k.I admit I did send lots of additional information and always pre warned Pet Plan of any likely future complications. They did not ask me to do this, I did it as courtesy. I was amazed all the bills were paid efficiently. It helped to sooth my heartache over my poorly cat. Unfortunately, he lost his battle with acute kidney failure but Pet Plan gave him a chance at survival and gave us extra time together. Reviewed on: 29th August 2019

Pet plan experience

I’ve always had good experiences with pet plan but they are quite a bit more pricey than other providers and despite no claims being made it has gone up by over £100 this year if continue my policy with them. Reviewed on: 29th August 2019

Quick and simple claim . With a very quick and informed payout.

My kitten had split one of his pads very badly and had a fever . Kept in over night . Thankfully I did not have to worry about the cost . I could concentrate on Harry kiss . Reviewed on: 28th August 2019

A very good and reasonable petplan and was easy access to all relevant information needed to make my mind up

A very good and reasonable Petplan and was easy access to all relevant information needed to make my mind up Reviewed on: 28th August 2019

Petplan are understanding and caring

When we had to make a claim when our dog was poorly pet plan were really understanding. A few days later they phoned to see how Frank was and that meant a lot to me. On my birthday this year I received a bunch of flowers on behalf of Petplan from our dog. Such a lovely gesture, it really was a lovely surprise. Little acts of kindness like that make you want to stay with an insurance company you can trust. Reviewed on: 28th August 2019

Very helpful

Easy service, paid all claims with no issues Reviewed on: 28th August 2019

Very helpful

I enjoy reading the emails that they send, very interesting. Cheapest price for my cat insurance and very helpful staff too when I rang with a query. Would recommend. Reviewed on: 28th August 2019

Above excellent

I have been useing pet plan for my pets insurance since I was 17 yrs old I m nearly 50 yrs now . they have always had above excellent customer service always been helpful kind and understanding I cannot fault them in any way they are the only pet insurance I recomend .Their cover for life policies really are cover for life Reviewed on: 28th August 2019

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Petplan: Pet insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2343)

proper insurance

Prompt payment

May not be the cheapest but certainly the best

Pet plan experience

Quick and simple claim . With a very quick and informed payout.

A very good and reasonable petplan and was easy access to all relevant information needed to make my mind up

Petplan are understanding and caring

Very helpful

Very helpful

Above excellent

Review Petplan: Pet insurance now

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