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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

brilliant pays vet fees direct love it

5
always had good service from pet plan Reviewed on: 28th August 2019
Dawn Head's avatar
Dawn Head

Efficient and fair

5
They deal with claims quickly and efficiently. The prices are fair and the cover is good, often better than major competitors Reviewed on: 28th August 2019
susan's avatar
susan

No premium increase if you claim

5
I've used Petplan for over 13 years with various pets. Very Happy. Reviewed on: 28th August 2019
Becky Bridges's avatar
Becky Bridges

Great peace of mind

5
They may not be the cheapest but the cover is excellent and the service second to none - o would not use anyone else Reviewed on: 28th August 2019
Heidi Bennett's avatar
Heidi Bennett

Really well organised and reliable

5
Have been great for over 15 years, really reliable. Is a bit expensive but they’ve always helped with our vets bills when needed quickly Reviewed on: 28th August 2019
Hollie94720's avatar
Hollie94720

Review of cat separation anxiety

4
The review was really helpful as our has increased its meowing since we have been on holiday. His brother passed away 2 years ago and really like to be part of the family and has become much more vocal Reviewed on: 28th August 2019
Louise Taylor 's avatar
Louise Taylor

Good value for money

5
Really easy to obtain pet insurance with everything explained. Excellent value for money! Would definitely recommend to others for their fur babies. Reviewed on: 28th August 2019
Shauna Felton's avatar
Shauna Felton

Claims made easy

5
Always helpful when I phone with any queries regarding our cats insurance claims and issues are always quickly resolved I rate Petplan very highly that's why I've stayed with them for over 12 years Reviewed on: 28th August 2019
Linda Slater's avatar
Linda Slater

There when we needed them.

5
While walking our last dog Daisy she was attacked by a stray dog and received injuries she did not survive from. Petplan were first class in helping us at a very sad time. Our current dog Rosie has had a few serious problems which were made easier to face thanks to Petplan. Thankfully she is on the road back to fitness. Reviewed on: 28th August 2019
David Hickery's avatar
David Hickery

Peace of mind

5
So easy to sort out what I wanted for my dog. Being a Tripaw she will have a few extra problems to overcome. Petplan meets the requirements needed for my dog now and for the future. Very pleased. Reviewed on: 28th August 2019
Christine Hill's avatar
Christine Hill

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