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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Fantastic Service provided

5
Tailored our policy for Gibbs to our requests. Reviewed on: 3rd October 2021
Alison Chesterman's avatar
Alison Chesterman

Very reliable I trust pet plan

5
When I needed to make a claim everything from start to finish was easy with pet plan Reviewed on: 3rd October 2021
Rachel's avatar
Rachel

Pet Insurance

5
Fantastic company excellent customer service and no quibbling with my claims, highly recommend Pet Plan Reviewed on: 3rd October 2021
Barbara Bradley's avatar
Barbara Bradley

Peace of mind

5
Policy fits my current needs and I am happy with it. Reviewed on: 3rd October 2021
Thomas Wright's avatar
Thomas Wright

Awesome

5
The website is easy to use, provides plenty of necessary information and has many useful tips for your beloved animals. Would highly recommend. Reviewed on: 3rd October 2021
Olivia Radford's avatar
Olivia Radford

Excellent service

5
Have had the policy for my cat for 8 years and have always experienced an excellent customer service providing me with all the relevant information and piece of mind that my precious pet is comprehensively insured. Reviewed on: 3rd October 2021
Jade Hamilton 's avatar
Jade Hamilton

Excellent Service

5
Pet Plan run an excellent service with very easy payment plans Reviewed on: 2nd October 2021
April Holroyd's avatar
April Holroyd

First Class

5
My puppy has got into a few scrapes over the last year. Pet plan insurance has been reliable and easy to use - very reassuring when we have been worried about him! Reviewed on: 2nd October 2021
KT 's avatar
KT

5* Service

5
We've used Petplan for all of our cats and they have always provided a caring and compassionate service. We've never had to haggle or nag to get payment and they often deal directly with our vet, which makes life much simpler. Reviewed on: 2nd October 2021
J. Aston's avatar
J. Aston

No hassle company

5
No problems when claiming for my dogs Reviewed on: 2nd October 2021
Frances Kelly 's avatar
Frances Kelly

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