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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Excellent insurance service

5
Very secure knowing i am covered by petplan. The service is incredible Reviewed on: 4th October 2021
Emily Belcher's avatar
Emily Belcher

Peace of mind with Petplan

5
when Shadow is ill there is never any doubt about taking her to the vets because we know we she has the support of petplan no treatment is too expensive. Reviewed on: 4th October 2021
Ray Wallis's avatar
Ray Wallis

Fantastic service!

5
I have had to make multiple claims this year for our poorly rabbit. PetPlan have been really kind and sympathetic in all their communications and have paid our claims efficiently and without fuss. Reviewed on: 4th October 2021
LibbyL's avatar
LibbyL

Total piece of mind

5
Was very easy to set up online, piece of mind knowing my girl is being protected against any unforeseen injuries and illnesses. Good comprehensive cover. Reviewed on: 4th October 2021
Beverley Blackmore's avatar
Beverley Blackmore

Petplan

5
Excellent company, easy to use & helpful Reviewed on: 4th October 2021
Jim Gunner Ward's avatar
Jim Gunner Ward

Helpful

5
The customer service advisor was very helpful and professional. She explained everything in detail. She was very friendly and knowledgeable. I was more than impressed The cost of the policy was reasonable for what is provided. I am one extremely happy customer Thank you. Reviewed on: 4th October 2021
Jeanette 's avatar
Jeanette

Professional, easy to use, quick to pay out

5
I have used Petplan for over 15years now and have found them the best company to use. I always recommend to friends and family. As a veterinary professional I find them the best company to deal with when making a claim and also regarding what they cover. They are very clear, straightforward, professional and very easy to use. Reviewed on: 4th October 2021
Caroline M's avatar
Caroline M

Petplan YEAH!!

4
Very good service overall, from start to finish of your claim!! Reviewed on: 4th October 2021
Mrs J pearson's avatar
Mrs J pearson

Kept my mind at ease

5
Pet Plan was very easy to set up. Very friendly service and also kept my mind at ease knowing my Cat had the best team behind her if she ever needed them. Reviewed on: 3rd October 2021
William Muzzelle's avatar
William Muzzelle

Fantastic Service provided

5
Tailored our policy for Gibbs to our requests. Reviewed on: 3rd October 2021
Alison Chesterman's avatar
Alison Chesterman

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