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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

peace of mind

5
I have been with Petplan for many years and have recommended family and friends also. The staff are very caring and helpful, especially through the difficult and sad times. Reviewed on: 5th October 2021
Lynda Nutbrown's avatar
Lynda Nutbrown

Exceptional

5
Quick, efficient and extremely helpful. I wouldn't hesitate to recommend them. Reviewed on: 5th October 2021
Jill Garratt's avatar
Jill Garratt

Very good and reliable service

5
I have a cat and wanted to insure her to be on safe side and petplan ticks all boxes for me. Reviewed on: 5th October 2021
Becks 's avatar
Becks

Takes the stress out of pet insurance

5
Over this last year our dog has been poorly under going an operation and then having have to have a revised operation when the wound did not heal properly, as well as experiencing other doggy 'mishaps'. Petplan made the process so stress free. Simple to claim, liaised with the other vets, paid out each time promptly and with no issues at all. What more can you ask for in Pet Insurance. I have great peace of mind now. They do charge more than what other insurance companies have quoted but the yearly increases are fair on reflection of what treatment can cost and I have definitely got the 5* service I pay for. Reviewed on: 5th October 2021
Kim Randall's avatar
Kim Randall

Your pet in good hands

5
We have had to use pet plan unfortunately for our dog a few times but every time pet plan has been there for us 100%. They have reached out to wish us the best and followed up when it’s done. Never had any issue with claims and it all goes through the vets Couldn’t recommend high enough Reviewed on: 4th October 2021
Johnathan Griffiths's avatar
Johnathan Griffiths

Peace of mind

5
I have unfortunately had to claim on my pet plan insurance a few times. Each time it has been simple, stress free and quick. Received payment myself or to the vets direct within days. No waiting. Reviewed on: 4th October 2021
JG's avatar
JG

Excellent insurance service

5
Very secure knowing i am covered by petplan. The service is incredible Reviewed on: 4th October 2021
Emily Belcher's avatar
Emily Belcher

Peace of mind with Petplan

5
when Shadow is ill there is never any doubt about taking her to the vets because we know we she has the support of petplan no treatment is too expensive. Reviewed on: 4th October 2021
Ray Wallis's avatar
Ray Wallis

Fantastic service!

5
I have had to make multiple claims this year for our poorly rabbit. PetPlan have been really kind and sympathetic in all their communications and have paid our claims efficiently and without fuss. Reviewed on: 4th October 2021
LibbyL's avatar
LibbyL

Total piece of mind

5
Was very easy to set up online, piece of mind knowing my girl is being protected against any unforeseen injuries and illnesses. Good comprehensive cover. Reviewed on: 4th October 2021
Beverley Blackmore's avatar
Beverley Blackmore

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