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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Top quality

5
I have had to put in a claim on a couple of times for my boy to have dental work and had no issues with the service. Reviewed on: 5th October 2021
Jackie's avatar
Jackie

Pet Plan

5
Ive enjoyed being with Pet Plan! A wel respected company and im glad to have that backing that should any issues come up, I have insurance, which is recommended from my vets too! Reviewed on: 5th October 2021
Sarah's avatar
Sarah

Brilliant service

5
My cat broke his leg and Petplan were super helpful at such a stressful time for me. All paperwork was straight forward and done with no issues at all. Reviewed on: 5th October 2021
Kattie lanchester's avatar
Kattie lanchester

Pets insurance

5
Having been with Petplan for many, many years with a good number of various animals, my experience is great. Always do what they say they will do. Highly recommended. Reviewed on: 5th October 2021
L's avatar
L

Always been prompt and supportive

5
I have used pet plan for over 20 years and I have researched other policies but none give the care and support pet plan do, with the deaths of my pets in the adt they have been personally supportive and understanding. Reviewed on: 5th October 2021
Fran Wood's avatar
Fran Wood

very efficient service

4
so easy to process our claims for poppy through our vet and Petplan which is much appreciated as the payments are processed very quickly which really helps us financially especially when using our credit card to pay the vet Reviewed on: 5th October 2021
Marion roach's avatar
Marion roach

peace of mind

5
I have been with Petplan for many years and have recommended family and friends also. The staff are very caring and helpful, especially through the difficult and sad times. Reviewed on: 5th October 2021
Lynda Nutbrown's avatar
Lynda Nutbrown

Exceptional

5
Quick, efficient and extremely helpful. I wouldn't hesitate to recommend them. Reviewed on: 5th October 2021
Jill Garratt's avatar
Jill Garratt

Very good and reliable service

5
I have a cat and wanted to insure her to be on safe side and petplan ticks all boxes for me. Reviewed on: 5th October 2021
Becks 's avatar
Becks

Takes the stress out of pet insurance

5
Over this last year our dog has been poorly under going an operation and then having have to have a revised operation when the wound did not heal properly, as well as experiencing other doggy 'mishaps'. Petplan made the process so stress free. Simple to claim, liaised with the other vets, paid out each time promptly and with no issues at all. What more can you ask for in Pet Insurance. I have great peace of mind now. They do charge more than what other insurance companies have quoted but the yearly increases are fair on reflection of what treatment can cost and I have definitely got the 5* service I pay for. Reviewed on: 5th October 2021
Kim Randall's avatar
Kim Randall

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