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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

No Phap!

5
When we needed to make a claim for our dog who had a large operation it was all very simple and got all the costs back. Reviewed on: 7th October 2021
Alison's avatar
Alison

Excellent service

5
Pet plan is highly regarded by many pet owners I know and I am happy with the cover I have recently started. Reviewed on: 7th October 2021
Tanja's avatar
Tanja

Amazing coverage for both our dogs!

5
Unfortunately, we have had an urgent care matter with one of our dogs and Pet Plan was there without any questions to make our very emotional situation run smoothly for us. Now she is back to full health thanks to the help we had with PetPlan! Reviewed on: 7th October 2021
D H's avatar
D H

Great

5
Easy to set up and to make a claim Reviewed on: 7th October 2021
Ben Berry's avatar
Ben Berry

Very simple and straightforward

5
Clear and concise, well documented and explained in the full details. Reviewed on: 7th October 2021
Al Moncrieff-Smith's avatar
Al Moncrieff-Smith

The best pet insurance

5
Pet Plan are simple the best pet insurance we have always insured all out pets with them, easy claims system with my local vet. Will always use Pet Plan Reviewed on: 7th October 2021
R C White's avatar
R C White

Exceptional

5
Petplan has always been there for me and my pets, every claim has been paid promptly without any issues. The best pet insurance. I and my pets have been with petplan over 10 years and for my boxer there was 4 times I made claims for over 3000 pounds and the service was great. The same applies for claims I have made for my cats over the years. Fantastic pet insurance and I can highly recommend them. Reviewed on: 7th October 2021
Donna 's avatar
Donna

Faultless and simple

5
It is such a worrying time when your beloved pet is needing major surgery. When our Belle ruptured her ACL and her patella would not stay in place it meant she needed surgery. Pet plan put us at ease completely when a claim was needed. The claim process was simple and petplan settled the claim within days. Very happy with petplan and have now added our 2 puppies on the policy. Reviewed on: 7th October 2021
Clare Cresswell's avatar
Clare Cresswell

Sometimes a little difficult in settling claims

4
On going conditions and treatment make it complicated regarding policy excess Reviewed on: 7th October 2021
Steve Summerlin's avatar
Steve Summerlin

Always there for Filou

5
We are so grateful that we have Petplan insurance to take the stress out of Filou’s health issues. My Persian cat started suffering with corneal ulcers when she was 4 years old and she developed hypercalcemia when she was 6 years old. Both required referrals to specialist vets. Filou was able to have the required treatment and Petplan have always paid out straight away. It’s very reassuring to know we have Petplan insurance. Reviewed on: 7th October 2021
Carol Morris's avatar
Carol Morris

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