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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

easy to get the claims sorted out

5
we have a young and lively cocker spaniel . she has unfortunately got her self into a couple of scrapes and needed the attention of the vet. we only had to worry about our little dog as petplan and our vet sorted all the payments out we just paid the excess. one time we had to sort out a claim and that was so easy to do. well recommended. Reviewed on: 26th September 2021
sean callaghan's avatar
sean callaghan

First time buyers

5
Easy to navigate on the webpage , great covers for what we need and a reasonable price. Reviewed on: 26th September 2021
Mrs jones's avatar
Mrs jones

No hassle pet insurance

5
Had lots of claims with my over exuberant bouncy yellow Labrador but never a problem with Petplan footing the bill. Other insurers may be cheaper but is it worth the hassle? I love the piece of mind I get with Petplan. Takes the stress out of pet illnesses. Reviewed on: 26th September 2021
smilne70@hotmail.com's avatar
[email protected]

Great cover and good service

5
Always great cover for my dog and a claim was settled very quickly Reviewed on: 26th September 2021
Julie's avatar
Julie

Great cover great price

5
Easy to use great cover great price lovely staff Reviewed on: 26th September 2021
Sonia McGrath 's avatar
Sonia McGrath

Excellent company

5
Great insurance cover at a reasonable price. Very good communication. Always helpful. Reviewed on: 25th September 2021
Elaine Shepherd's avatar
Elaine Shepherd

Rescue kitten missing a leg

5
Great exp. with PetPlan so far - my partner and I recently rescued a kitten who was born profoundly deaf and recently lost a leg before we adopted him. I naturally had concerns around the levels of cover I'd be able to get for him. The PetPlan team took me through all insurance questions before setting up the policy and made me feel at ease with regard my kittens missing leg and deafness. Following confirmation from the underwriters that my kittens needs wouldn't include any exclusions under the policy I was thrilled and the team finalised our details for lifetime cover. I have no hesitation in recommending PetPlan to anyone, I'd specifically recommend their lifetime cover for extra peace of mind! Reviewed on: 25th September 2021
Helena Markey 's avatar
Helena Markey

Great happy content

5
Have had no trouble with them. Always paid out and with Joey having an ongoing heart problem, it’s great this is covered for life, so reassuring Reviewed on: 25th September 2021
rawling.family@virginmedia.com's avatar
[email protected]

Best provider

5
Friendly helpful staff, quickly deals with sign up and claims Reviewed on: 25th September 2021
Rosie Mitchell's avatar
Rosie Mitchell

Easy to set up

5
Great affordable policy in comparison to cover other insurers provide. Easy to set up and manage via my pet plan. Reviewed on: 25th September 2021
Lauren's avatar
Lauren

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