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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Highly recommend

5
New to being an owner of a dog and they have helped me all the way Reviewed on: 13th September 2021

Fast and reliable

5
Always easy to contact, confident with my cover and my premium doesn't change with claiming! Reviewed on: 13th September 2021

Brilliant company

5
Petplan are professional supportive and always end of the phone Reviewed on: 13th September 2021

Great service

5
Very easy to register and clear, concise instructions about policy . Reviewed on: 13th September 2021

No fancy Jargon!!

5
Easy to understand policies suitable for all budgets. Fantastic customer service. Went with Covered for Life Classic + Was given two months free too !!! One happy kitten owner Julie Mirfield West Yorkshire Reviewed on: 13th September 2021

Best Pet Insurance

5
Our dog Bailey has developed a problem with his left rear hock. He required an operation and bills were mounting up higher and higher. Being retired this caused us stress in addition to Bailey being unwell. Having paid each bill at our veterinary surgery the claim was forwarded to Pet Plan and paid to us within days. Amazing service in this day and age of apathy when trying to deal with big companies. Thank you so much, would always recommend Pet Plan Reviewed on: 13th September 2021

Pet plan ie good

4
We have had noo problems with pet plan Reviewed on: 13th September 2021

Great company

5
Very easy to insure my cat, website very clear. Gives great piece of mind. Reviewed on: 13th September 2021

Dog insurance

5
Very easy to sort out your pets insurance Reviewed on: 13th September 2021

Efficient and caring

5
great response time for claims, easy to contact and good site Reviewed on: 13th September 2021

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