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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

Really helpful in time of need

5
Our claim was handled efficiently and exceptionally quickly with very little contact from ourselves, we were kept updated to the progress and payment of our claim regularly, really couldn't ask for this to have been handled better for us at a stressful time. Reviewed on: 14th September 2021
Sharon Haisman's avatar
Sharon Haisman

Excellent Insurance Provider.

5
Petplan always action claims quickly, they are fair and I can rest assured that my pets are covered when they are ill. It really is peace of mind, knowing that they can get the treatment they require. I want the best for my pets and Petplan are exactly that. I can not speak highly enough of their service and attention. Thankyou Petplan. Reviewed on: 14th September 2021
Lorraine Mills's avatar
Lorraine Mills

Absolutely Brilliant

5
So easy to set up and the breakdown of the cover is great Reviewed on: 14th September 2021
eddie00@live.co.uk's avatar
[email protected]

Top notch service

5
Every time I have had to make a claim through petplan it has been handled exceptionally well and very quick. Making changes has also been very easy. O erall I would use them again. Reviewed on: 14th September 2021
Alex Fitzsimmons's avatar
Alex Fitzsimmons

Excellent service

5
Whilst you pay a little more for their cover the service you receive is second to none and well worth paying the extra in premiums. This is my second pet I have insured with Petplan & on the first I had to claim on a regular basis & claims were always paid without any question & speedy. Would highly recommend to any pet owner to use this company for their pet insurance needs. Reviewed on: 14th September 2021
stephen watkins's avatar
stephen watkins

Really worth the value

5
Good experience all round the customer service think the price is very reasonable Reviewed on: 14th September 2021
Bishop's avatar
Bishop

A fair and honest high quality service

5
I joined petplans lifetime plan and the service had been nothing short of fantastic, I work in IT so I value uex for customer portals, with petplan everything's where it should be and your policy and or claim information is easy to find. I have to add the little guides and advice to assist with keeping your pet gappy and healthy are a lovely bonus to an already stellar service. Reviewed on: 14th September 2021
Callum Chadwick-McGlinn 's avatar
Callum Chadwick-McGlinn

Amazing pet insurance

5
This is the best pet insurance I have come across. Definitely recommended. Reviewed on: 14th September 2021
Chloe Louise's avatar
Chloe Louise

Highly recommend

5
New to being an owner of a dog and they have helped me all the way Reviewed on: 13th September 2021
joannecurry.cc@gmail.com's avatar
[email protected]

Fast and reliable

5
Always easy to contact, confident with my cover and my premium doesn't change with claiming! Reviewed on: 13th September 2021
Olivia's avatar
Olivia

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