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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great service

5
One of my dogs has developed Addison and needs life time meds. The payment are fast and accurate. Reviewed on: 10th September 2021

Beat around!

5
So easy to use the website and all very straight forward and helpful Reviewed on: 10th September 2021

Only one

5
Trustworthy, reliable, and friendly. Only one way to go! is Petplan Reviewed on: 10th September 2021

Very Helpful Staff

5
In the 10years plus we have been with petplan our claims nave been paid out. Whenever we have contacted them by phone they have always been really helpful. Reviewed on: 10th September 2021

Amazing

5
Amazing Staff & Service have both my pets insured here. Reviewed on: 10th September 2021

Instant relief

5
We have had almost continuous illness with one of our dogs and Petplan’s professional response has taken a lot of the stress out of the situation every time. Reviewed on: 10th September 2021

The best

5
The best pet insurance company which suits my needs Reviewed on: 9th September 2021

An honest and fair insurance company

5
A fair and honest no quibble regarding any claim pet insurance…….we highly recommend Petplan they settle with speed. We have peace of mind insuring our pets health and well-being with Petplan. Reviewed on: 9th September 2021

Very good

5
They very good and very quick to pay out when you make a claim Reviewed on: 9th September 2021

Amazing value for money

5
So easy to set up and great cover packages Reviewed on: 9th September 2021

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