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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

The best

5
Petplan are the easiest, and most reliable pet insurance company I have ever used. Will never insure with anyone else Reviewed on: 9th September 2021

Excellent service

5
Caring and fast response when you need it most Reviewed on: 9th September 2021

Efficient and thorough

5
Friendly efficient staff that make sure we have the best policies for our Chihuahua babies. Thank you Pet Plan Reviewed on: 9th September 2021

Efficient

5
very simple and easy to use claims process which pays promptly Reviewed on: 9th September 2021

Just registered my 6th dog with Petplan

5
Excellent service and kindness shown over 40 years of insuring my pets with petplan Reviewed on: 9th September 2021

First Class

5
Having never had a puppy before I was unsure about pet insurance. Petplan made the process easy and pretty self explanatory. I now have the security of knowing my puppy is in good hands should anything happen. Reviewed on: 9th September 2021

Great insurance

5
Always had very good care and payments, and a absolutely amazing gift of a bed for zeal after cruciate ligament surgery to which he loves Reviewed on: 9th September 2021

Excellent caring provider

5
Great customer service, staff are friendly and compassionate. Always a pleasure to deal with and considering they’re an insurance company I actually feel secure in the knowledge that they are here for my cats, not just to take a pay check Reviewed on: 9th September 2021

Best insurance company

5
Helpful, affordable & just what we needed Reviewed on: 9th September 2021

Best pet insurance

5
You get what you pay for Vets are so expensive now I wouldn’t get a animal with out getting a good pet insurance Reviewed on: 9th September 2021

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