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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Excellent service

5
Caring and fast response when you need it most Reviewed on: 9th September 2021
Linda Bargate's avatar
Linda Bargate

Efficient and thorough

5
Friendly efficient staff that make sure we have the best policies for our Chihuahua babies. Thank you Pet Plan Reviewed on: 9th September 2021
Anita Myles Davies's avatar
Anita Myles Davies

Efficient

5
very simple and easy to use claims process which pays promptly Reviewed on: 9th September 2021
Keith's avatar
Keith

Just registered my 6th dog with Petplan

5
Excellent service and kindness shown over 40 years of insuring my pets with petplan Reviewed on: 9th September 2021
maggie low's avatar
maggie low

First Class

5
Having never had a puppy before I was unsure about pet insurance. Petplan made the process easy and pretty self explanatory. I now have the security of knowing my puppy is in good hands should anything happen. Reviewed on: 9th September 2021
Amy S's avatar
Amy S

Great insurance

5
Always had very good care and payments, and a absolutely amazing gift of a bed for zeal after cruciate ligament surgery to which he loves Reviewed on: 9th September 2021
Julie Eddleston's avatar
Julie Eddleston

Excellent caring provider

5
Great customer service, staff are friendly and compassionate. Always a pleasure to deal with and considering they’re an insurance company I actually feel secure in the knowledge that they are here for my cats, not just to take a pay check Reviewed on: 9th September 2021
Tayla Leigh's avatar
Tayla Leigh

Best insurance company

5
Helpful, affordable & just what we needed Reviewed on: 9th September 2021
oliviajsmith.main@gmail.com's avatar
[email protected]

Best pet insurance

5
You get what you pay for Vets are so expensive now I wouldn’t get a animal with out getting a good pet insurance Reviewed on: 9th September 2021
Tracey Lewis's avatar
Tracey Lewis

Best pet insurance company

5
Best pet insurance company around. Reviewed on: 8th September 2021
S. Moon's avatar
S. Moon

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