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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Peace of mind for pet paremts

5
Have been really pleased and reassured to have Petplan insurance for our bunnies, they are all rescues so deserve the best in life. Reviewed on: 8th September 2021
Minnie's avatar
Minnie

Wouldn't find a better pet insurance police if I tried

5
Easy set up low payments very very understanding if your struggling to make payments. Website easy to use Reviewed on: 8th September 2021
Craig Hughes's avatar
Craig Hughes

Absoloutely brilliant covering my cat Ellie with her IBD

5
Speedy processing of claims and contact if queries, payment quick and updates you via email/text direct to your bank, its so easy. Reviewed on: 8th September 2021
Jacque Rose's avatar
Jacque Rose

I would use no other pet insurance

5
Never had an issue and if I do it's felt with well and respectfull Lovely people Reviewed on: 8th September 2021
Epic Amy K's avatar
Epic Amy K

Hassle free, piece of mind.

5
Pet plan is all linked up with my Vet and when I had to claim for my cats broken foot everything was straight forward and easy. Had a few visits to the vet and I was well informed all the way through the process of getting my cat well again. Great job Reviewed on: 8th September 2021
Pete's avatar
Pete

Best pet insurance I can always rely on

5
I’ve been with PetPlan for over 20 years and they have always been helpful, knowledgeable, reliable, compassionate, efficient and have helped me during some very dark times in pet ownership. I’ve seen other companies that have jumped on the pet insurance bandwagon, as PetPlan was really the only policy I could find early on, (that offered cover for life anyway) and I know of many people who have fallen foul of buying cheaper and inferior policies with other insurers. It is a false economy. Also in their favour is that vets respect PetPlan, and vice versa, and know that their cover is much more comprehensive than some of the other policies out there. Knowing that has really been a massive weight off my shoulders when my main attention and concern is on a poorly pet. The last thing you need, in an emergency situation, is not being sure if you’re going to be able to pay for treatment for your furbabies. My friends, that fell for the cheaper insurance and learnt a bitter lesson, are now grateful to be with PetPlan. Reviewed on: 8th September 2021
Helen Thomson's avatar
Helen Thomson

Easy to set up with clear information

5
Very straightforward with very clear information and seems reasonable price and highly recommended. Reviewed on: 8th September 2021
NellyFant's avatar
NellyFant

Outstanding

5
It was quick and easy to setup and easy to understand the forms and questions Reviewed on: 8th September 2021
Fred Peachey's avatar
Fred Peachey

Amazing

5
I’ve used Petplan for 3 years now, everything is made easy and service is very efficient! Reviewed on: 8th September 2021
Gini's avatar
Gini

Fast and efficientnt

5
PetPlan are always communicative and complete claims without fuss. Reviewed on: 8th September 2021
Tony Riley's avatar
Tony Riley

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