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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Absolutely the worst customer service

1
18% increase in premium year on year, and terrible customer service Reviewed on: 8th September 2021
Ian 's avatar
Ian

They always have great communication

5
I haven't had to claim yet on my insurance and the price I pay for my cat monthly is fair and there isn't a steel increase every year. They communicate really well and I never have a problem. Great service! Reviewed on: 8th September 2021
Saoirse 's avatar
Saoirse

Great

5
Great company, easy contact if have a problem, helpful staff. Reviewed on: 7th September 2021
kisgin85@gmail.com's avatar
[email protected]

Great peace of mind

5
Fast and easy resolve of claims when treatment required. Reviewed on: 7th September 2021
A Phillips's avatar
A Phillips

First time getting a pet insurance

5
I found this very easy to understand and what is covered and not covered. Because when I have gone on others it was very confusing. I now feel that I have peace of mind knowing he is covered and at a very reasonable price too. Reviewed on: 7th September 2021
Vicky Slatcher's avatar
Vicky Slatcher

Responsive and friendly!

5
So glad I chose petplan. They take all the worry away and do exactly as promised. Thank you! Reviewed on: 7th September 2021
William Lowe's avatar
William Lowe

Amazing customer service

5
Whenever I have to contact for assistance I am led through the process so I understand fully how to proceed. Reviewed on: 7th September 2021
Meah's avatar
Meah

really good

5
the best way to take care of my puppy is with the best cover that why I chose pet plan friendly, helpful and you know your in good hands Reviewed on: 7th September 2021
Stephen's avatar
Stephen

Excellent

5
No quibbles and claims promptly settled Reviewed on: 7th September 2021
Caroline Lewis's avatar
Caroline Lewis

Great Service

5
Staff are always friendly and work with our vets to make payments quickly. Payments made directly into our back account once agreed. Reviewed on: 7th September 2021
JE's avatar
JE

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