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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Best pet insurance I can always rely on

5
I’ve been with PetPlan for over 20 years and they have always been helpful, knowledgeable, reliable, compassionate, efficient and have helped me during some very dark times in pet ownership. I’ve seen other companies that have jumped on the pet insurance bandwagon, as PetPlan was really the only policy I could find early on, (that offered cover for life anyway) and I know of many people who have fallen foul of buying cheaper and inferior policies with other insurers. It is a false economy. Also in their favour is that vets respect PetPlan, and vice versa, and know that their cover is much more comprehensive than some of the other policies out there. Knowing that has really been a massive weight off my shoulders when my main attention and concern is on a poorly pet. The last thing you need, in an emergency situation, is not being sure if you’re going to be able to pay for treatment for your furbabies. My friends, that fell for the cheaper insurance and learnt a bitter lesson, are now grateful to be with PetPlan. Reviewed on: 8th September 2021
Helen Thomson's avatar
Helen Thomson

Easy to set up with clear information

5
Very straightforward with very clear information and seems reasonable price and highly recommended. Reviewed on: 8th September 2021
NellyFant's avatar
NellyFant

Outstanding

5
It was quick and easy to setup and easy to understand the forms and questions Reviewed on: 8th September 2021
Fred Peachey's avatar
Fred Peachey

Amazing

5
I’ve used Petplan for 3 years now, everything is made easy and service is very efficient! Reviewed on: 8th September 2021
Gini's avatar
Gini

Fast and efficientnt

5
PetPlan are always communicative and complete claims without fuss. Reviewed on: 8th September 2021
Tony Riley's avatar
Tony Riley

Absolutely the worst customer service

1
18% increase in premium year on year, and terrible customer service Reviewed on: 8th September 2021
Ian 's avatar
Ian

They always have great communication

5
I haven't had to claim yet on my insurance and the price I pay for my cat monthly is fair and there isn't a steel increase every year. They communicate really well and I never have a problem. Great service! Reviewed on: 8th September 2021
Saoirse 's avatar
Saoirse

Great

5
Great company, easy contact if have a problem, helpful staff. Reviewed on: 7th September 2021
kisgin85@gmail.com's avatar
[email protected]

Great peace of mind

5
Fast and easy resolve of claims when treatment required. Reviewed on: 7th September 2021
A Phillips's avatar
A Phillips

First time getting a pet insurance

5
I found this very easy to understand and what is covered and not covered. Because when I have gone on others it was very confusing. I now feel that I have peace of mind knowing he is covered and at a very reasonable price too. Reviewed on: 7th September 2021
Vicky Slatcher's avatar
Vicky Slatcher

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