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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Great Service

5
Staff are always friendly and work with our vets to make payments quickly. Payments made directly into our back account once agreed. Reviewed on: 7th September 2021
JE's avatar
JE

Easy to arrange

5
Easy to understand the policy terms, easy to arrange and also comparable premiums. Would highly recommend. Reviewed on: 7th September 2021
Joann Kucharska's avatar
Joann Kucharska

Always good to deal with

5
I have had PetPlan policies for over 30 years. I have always been treated well & sympathetically. I would recommend this company to anyone Reviewed on: 7th September 2021
Liz Richards's avatar
Liz Richards

Great, reliable insurance.

5
Have had brilliant experience with Petplan so far. They are efficient, reliable and make the process easy for you. Reviewed on: 7th September 2021
Petya Karaivanova's avatar
Petya Karaivanova

As described

4
Excellent policy, simple and easy to understand Reviewed on: 7th September 2021
Jackson's avatar
Jackson

Super reliable

5
We have not had many major problems with our pug but when we have the insurance has always been here to help and have supported us every step of the way Reviewed on: 7th September 2021
Ben 'bear' Woods's avatar
Ben 'bear' Woods

Excellent pet insurance.

5
Quick and easy to get a quote. All benefits detailed very well and easy to understand. Reviewed on: 7th September 2021
Tammy's avatar
Tammy

Reliable no worry pet insurance

5
After a few worries with our cocker spaniel Ace, Petplan paid out immediately with no fuss or delays. Highly recommend Reviewed on: 6th September 2021
Matthew Chalker's avatar
Matthew Chalker

Great policy

5
This policy is always there when you need it!! It's not hard to claim when needed and they payout very quickly Reviewed on: 6th September 2021
Karen 's avatar
Karen

Easy to use

5
Quick and trouble free claims which makes it an easy choice to stay with Petplan Reviewed on: 6th September 2021
Emma's avatar
Emma

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