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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Responsive and friendly!

5
So glad I chose petplan. They take all the worry away and do exactly as promised. Thank you! Reviewed on: 7th September 2021
William Lowe's avatar
William Lowe

Amazing customer service

5
Whenever I have to contact for assistance I am led through the process so I understand fully how to proceed. Reviewed on: 7th September 2021
Meah's avatar
Meah

really good

5
the best way to take care of my puppy is with the best cover that why I chose pet plan friendly, helpful and you know your in good hands Reviewed on: 7th September 2021
Stephen's avatar
Stephen

Excellent

5
No quibbles and claims promptly settled Reviewed on: 7th September 2021
Caroline Lewis's avatar
Caroline Lewis

Great Service

5
Staff are always friendly and work with our vets to make payments quickly. Payments made directly into our back account once agreed. Reviewed on: 7th September 2021
JE's avatar
JE

Easy to arrange

5
Easy to understand the policy terms, easy to arrange and also comparable premiums. Would highly recommend. Reviewed on: 7th September 2021
Joann Kucharska's avatar
Joann Kucharska

Always good to deal with

5
I have had PetPlan policies for over 30 years. I have always been treated well & sympathetically. I would recommend this company to anyone Reviewed on: 7th September 2021
Liz Richards's avatar
Liz Richards

Great, reliable insurance.

5
Have had brilliant experience with Petplan so far. They are efficient, reliable and make the process easy for you. Reviewed on: 7th September 2021
Petya Karaivanova's avatar
Petya Karaivanova

As described

4
Excellent policy, simple and easy to understand Reviewed on: 7th September 2021
Jackson's avatar
Jackson

Super reliable

5
We have not had many major problems with our pug but when we have the insurance has always been here to help and have supported us every step of the way Reviewed on: 7th September 2021
Ben 'bear' Woods's avatar
Ben 'bear' Woods

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