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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Been using for over 25 years brilliant service

5
This is my third dog insured with Pet Plan that I have had to claim for. Pet Plan are brilliant, I would not recommend any other Pet Insurance. My two previous dogs suffered tumours when they were over ten years old and my claims went through no problem. I have now got a nearly two year old bitch who has unfortunately got skin issues, I have been claiming for over a year and Pet Plan have been fantastic in getting my pennies back to me. Now it is online it is so easy. send a claim in. As an ex qualified Veterinary Nurse there is no one else I did or would recommend. Pet Plan all the way and every time :) Reviewed on: 10th September 2021
Emma Harrison-Clay's avatar
Emma Harrison-Clay

Peace of mind

5
I love this cover as i had to rush our beloved cat Peggy to the emergency vet at night and cost didn't have to be considered as we knew she was insured. Its a small price for total peace of mind! Reviewed on: 10th September 2021
Zoe Ford's avatar
Zoe Ford

The best pet insurance there is.

5
Always been very helpful and reliable. Reviewed on: 10th September 2021
Amelia Lane's avatar
Amelia Lane

Fantastic

5
Always helpful, lovely over the phone. No issues when I needed to claim Reviewed on: 10th September 2021
Lucy Tom Calverley's avatar
Lucy Tom Calverley

Very helpful

5
Very good customer service and didn't confuse me at all Reviewed on: 10th September 2021
Alison gwynne's avatar
Alison gwynne

Quick, efficient service.

5
Never had a problem with this insurer. What more can one wish for. Reviewed on: 10th September 2021
MARSHALL's avatar
MARSHALL

Just signed up

5
I have not made a claim as yet however this was such an easy simple process to join and not complicated like others, plus the reputation of pet plan is very good so feel myself and my pets are in safe hands! Reviewed on: 10th September 2021
Cassandra Ellinghsm 's avatar
Cassandra Ellinghsm

Great insurance, always super helpful

5
My doggo has gotten herself into enough to trouble to cover a lifetime. When the costs have stacked up from her various vet trips, pet plan have always helped make sure I can cover the cost of any vet treatment she has needed. An absolute life saver! Reviewed on: 10th September 2021
Jessica Austin's avatar
Jessica Austin

Simple, Comprehensive, Humane

5
Had to take both my rabbits to the emergency vets one week. Paid the bills and within 5 days of calling Pet Plan my claim had been processed. They made a stressful situation a little easier by not bombarding you with phone calls for details, a few simple questions and all was in hand. Happy to renew with them again. Reviewed on: 10th September 2021
Jack Northall's avatar
Jack Northall

Great service

5
One of my dogs has developed Addison and needs life time meds. The payment are fast and accurate. Reviewed on: 10th September 2021
A Allan's avatar
A Allan

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