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Platform: Morgtages reviews

Name: Morgtages
Rating: 1.23 (56 reviews)

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1.13

Based on 56 reviews, last reviewed 5th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

3 star

90%

Latest highest rating:

5

Excellent provider I have been with the lender for 7 years. Excellent customer service with competitive rates Reviewed on: 6th April 2023

Latest lowest rating:

1

Awful awful awful I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no other option). ... Read more Reviewed on: 5th August 2024

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About this product

Platform, part of The Co-operative Bank, offers a variety of mortgage products. It’s important to completely understand the Ts and Cs and interest rate of a mortgage before taking one out. Don’t hesitate to contact the lender or an independent advisor if you have any questions or need help understanding your options.

Buying a house is one of the biggest financial decisions you’ll make in your lifetime. Therefore it’s important to find the right mortgage for your needs. We collect Platform mortgage reviews to give you the insight needed to help you make the right choice.

If a mortgage with Platform sounds right for you, find out if existing customers feel the same. Discover why borrowers chose Platform as their mortgage lender and how satisfied they’ve been so far. Learn which mortgage they chose and the pros and cons they’ve experienced. Read about genuine experiences with the customer service team to find out how swiftly Platform solves its customers concerns and issues. All of this and more can be found in our Platform mortgage reviews.

If you have first hand experience with Platform mortgages, leave a review on Smart Money People. Why did you choose Platform as your mortgage provider? Which mortgage did you choose? How supportive was the lender throughout the application process? Has Platform kept you up to date with any key mortgage changes and news? Would you recommend the lender to your family and friends? Whether good or bad, write an honest Platform mortgage review today. Together, we can help people like you make better financial decisions.

Platform Morgtages reviews (56)

Review of the Platform, Morgtages:

3 hrs 20 minutes still not answered....

Need to discuss important issue with my mortgages. Tried to call last week and waited 3 hours and 20 minutes before my phone ran out of battery, tried again today (1 hour 50 minutes) didn't get through. Told via Co-Op Facebook messenger they are too busy and try again Monday (I cannot waste another 3 Hours) How can it be this difficult to call and speak to someone, I have been a customer for many years. You cannot email them an enquiry but you can email a complaint!!! Reviewed on: 8th March 2024

Terrible experience - would not recommend using

Would not port my current morgage (low rate) to my new property - reason given: on busy road. Had no other option but to morgage via another lender - no problems with road issue with numerous other lenders. Cost to leave £3,500 also charged a further £500 in fees to decline my application to port. Avoid if you possibly can. Reviewed on: 2nd January 2024

I'm hold been 1 hour so far to discuss my current mortgage deal

This is not customer service, with the cost of interest on mortgages so high of course customers need help from their mortgage providers, my deal is due to end and I need to speak about changing to another and the letters I have received in very different formats are conflicting with the info therefore I need to speak to someone at the company to assist. Reviewed on: 14th December 2023

Disgusting Company with NO Customer Care

Absolutely disgraceful company. You can only contact them by phone which means being in a queue for ages only to be told it is the wrong department (despite calling the number they provided!). Even when you speak to someone they are useless and can do nothing to help, they make promises that they don’t see through and nothing changes. You can never speak to someone senior re your issue and when making a complaint it is a complete “fob-off”. This is by far the worst mortgage provider ever, so don’t believe the good reviews as they are either fake or from extremely new people who have no concept of what it is like after you are signed up. Reviewed on: 17th November 2023

Avoid

Feels like a bank before the internet was invented. When it comes to digitisation or automation there isn’t any. You can only contact them via the phone for most things, after waiting a good few hours or days (the voice message saying they’re experiencing extremely high call volumes and so wait times are longer than usual has been in place for at least 2 years, so I’m inclined to think it’s just the norm now). Recently you can contact them via email (download a long form to fill out, and then email it back) but only for a very small selection of basic changes that anywhere else you’d be able to do online in seconds. When you do manage to speak to them about any changes it’s painful. It feels like multiple departments and processes that barely communicate with each other and each take days to get their part of the process complete. When they set up our new mortgage it was a fairly standard timeline as new customers, but everything since has been horrendous. Our remortgage process when we moved house was abysmal and took them months. Hours on the phone chasing made little difference and it wasn’t until we raised a formal complaint did they start being helpful. Letters they send can arrive weeks after the date they are printed suggesting they just sit waiting to be posted. Even now when we’ve moved to a new lender, the refund of our final direct debit is going to take 4 weeks because instead of being able to send it straight back they need to process it (which took 22 days), print a cheque out, and post it to our bank, who then need to clear it. If the rate is good and you just need a mortgage that you won’t ever change or move then ok, but I’d say avoid, as any good rate or deal isn’t worth the stress that will occur when you need them to do anything. Thankfully our fixed rate period has ended and we’ve escaped to a new lender Reviewed on: 28th September 2023

Great unless you need something

Unbelievable in this day and age, and when part of such a huge business as the CO-OP, that a company is able to continue running in this way. Hold times longer than a working day, absolutely woeful internal communication, no way on god's green earth to contact them digitally - may as well use carrier pigeons, it will be quicker. As if moving house/paying your mortgage in the current climate isn't stressful enough we have to put up with this joke of a company. AVOID AT ALL COSTS EVEN IF THEIR RATE IS AMAZING. Never again will I do business with them, and probably steer clear of Co-Op's other arms as well. Reviewed on: 1st September 2023

Absolute shambles of a company

I was recommended through a broker for my remortgage, all is fine until you need to contact them. A simple step of porting my mortgage to a new property was made unbelievably complicated and stressful, the timescales they have are shocking! Following on from this my solicitor requested a redemption statement and the 10% deposit of funds for the exchange/completion. My solicitor has spent nearly 3 hours on hold over 3 phone calls just to get through. They have failed twice to send over these confirmations despite assurances they would be sent, we have had 2 failed exchange of contracts dates now and 2 failed completion dates due solely to Platform. This company is shambolic, inept and incompetent. Considering they are part of a large banking group COOP I would have been better using a back street lender. Get your act together Platform and send the documentation over so we can complete our house move Reviewed on: 8th August 2023

Waiting months for a mortgage

This company has made numerous false promises to my mortgage broker. Their communication has been awful. She has repeatedly been asking them if they have everything they need to be told yes only to wait weeks to find out after chasing them that they want more documents. They have been promising for weeks that an underwriter is due to look at my file. Still nothing. My mortgage broker has used all the channels she has to hold them to account but I'm still waiting....four months for an offer to be issued! As a result, I'm having to spend money on storage as I could not keep the buyer of my flat waiting any longer. Reviewed on: 28th July 2023

Where does my money go?

Feel like my money is vanishing into thin air! Does anybody even work for this company?! Utter shambles. Will not be re-mortgaging with them! Reviewed on: 18th July 2023

Abyssal support. Hour plus wait times on phone. No email facilities only phone, post or fax

Trying to get a redemption certificate is next to impossible. "Currently experiencing high call volumes" is the normal and you can expect waits of over an hour (I am currently 1 hour 14 mins waiting whilst writing this). I asked for a redemption certificate and was told it will take up to 5 working days to generate and then it is posted 1st class, which means you can expect 7-10 days added interest whilst you wait. Can't email it to you, but they can fax it - how antiquated is that? I had to contact them again as they hadn't generated the certificate and after a complaint they did it there and then for me. I finally got the certificate and paid the money owing, but 10 days later and no acknowledgement that it has been paid, no thanks for being a customer - diddly squat. Now back on the phone to try and find out if money has cleared and where my confirmation is. I can guarantee you, there would be no wait times if you were taking out a new mortgage with them. Staff are fine and helpful, but the company itself is the worse mortgage company I have ever had the displeasure of being with. Reviewed on: 11th July 2023

Awful awful awful customer care

We applied for a redemption on the official form on the company website. They finished it a day early which potentially could have cost us £1000’s The nightmare began as it as ABSOLUTELY IMPOSSIBLE TO CONTACT PLATFORM. We have wasted hours and hours on the phone often with two phones at a time waiting to get through.This us without doubt the worst company of any type I have ever had to deal with. Fortunately we no longer need to deal with them Reviewed on: 3rd July 2023

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