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Pockit: Account reviews

Name: Account
Rating: 2.89 (573 reviews)

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2.68

Based on 573 reviews, last reviewed 2nd Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (573)

Review of the Pockit, Account:

Pockit's actions goes from bad to terrible!! Avoid Pockit

I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. Things have only gotten worse and now more than two months after my account was blocked by Pockit - despite me having provided all the requested information supposedly required to un-block the account still nothing has happened. In facts things are worse now because Pockit actively hang up on any calls you try to make to their call center despite doing so within their new reduced calling/opening times!! So in essence they are refusing to speak to any of their customers! To make matters worse they also do not respond to emails and despite numerous request for a copy of their formal complaints handling procedure which they are required by law to provide along with a 'final letter' before one can formally complain to the Financial Ombudsman Service they are refusing to act and instead are trying to draw out the process and block customers ability to lodged formal complaints to the Financial Ombudsman Service by cleverly sending out 'one-liner' emails every few weeks in order to pretend to have a semblance of ongoing communications with their customers (me!) in the hope that when the financial regulator does take up the case they would be able to hide behind such useless and irrelevant correspondence to claim that they were trying to action customer complaints! This is highly unethical and irregular behavior and I would go as far as saying it is questionably illegal to. I stand convinced that Pockit is likely having financial problems and is seeking to utilize customer's funds to prop-up their ailing business and as I pointed out in my last review funds held in Pockit accounts are not covered by The Financial Services Compensation Scheme (FSCS) which means that if Pockit goes under/bankrupt customers such as myself will loose all our monies held with the company. I am now also seeking avenues to take legal action against Pockit for damages caused as a result of their actions. I re-iterate: "if you have any funds held with Pockit then you should move them out to a safe, secure and reliable bank/financial service or simply withdraw the cash and if you are considering opening a Pockit account - DO NOT DO SO!!! Reviewed on: 16th June 2020

I regret to apply pockit card, very annoying card,

I regret to apply pockit card, very annoying card, Reviewed on: 7th March 2025

Suspended my account for no reason just the day befo...

Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Reviewed on: 3rd March 2025

Awful service

Awful.awaiting for my wahes to bounce back to my employer Reviewed on: 20th February 2025

Absolutely horrible shut my account then asked for i...

Absolutely horrible shut my account then asked for information which I sent told me it was back up and running after 2 months then at the same time then closed it again Worst bank I have ever used no communication Reviewed on: 2nd December 2024

Do not get a pockit account

Put my account on review so my benefit got sent back all my direct debits didn't get paid I would not advise anyone to get this account I've also got children and need my money they did this with no warning its disgusting and you can't speak to customer services it's a robot you email what a joke Reviewed on: 30th September 2024

Can anyone help because I’m at my wits end

I am with Pockit and tried to transfer money to another account but the suspended it. I have given them all the info they have asked for and they keep saying they need more time. I’m getting generic emails all the time and nothing else. Reviewed on: 14th September 2024

PLEASE AVOID POCKIT!

I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024

TO POCKIT & ALL CUSTOMERS

After writing such a positive email just this morning, somehow I’ve managed to change my mind. I have had pockit for 3 years now roughly and it’s been absolutely brilliant. I yesterday received a sum of money from a family member (in which I have sent you copies of messages, screenshots, all sorts) for a new car. The bank was fine, absolutely nothing wrong. Went today to purchase a car and still everything was fine. Until this afternoon, where I have had an email saying my account is under review. This isn’t a small sum of money.. I haven’t heard anything back and I’ve read numerous posts about your “reviews” online. My mental health has deteriorated massively and the worry is sickening. I haven’t the funds to pay for anything now and something needs done about it. I have collected all reviews and please believe that I’ll be taking this to the ombudsman if things aren’t sorted. It’s horrendous how you don’t even give any warning. I’d be more than happy to have my account reviewed.. just some pre warning. My family member has contacted their bank explaining that the money is legitimate and we have sent everything you’ve asked for and we are still left hanging. As a registered pockit user who even had the advances option etc, I demand a manager looks into my case asap. I loved this account and I am heartbroken that you would treat me like this as a loyal customer for almost 3 years. How dare you make me and my family feel this way with absolutely no prior warning. Leah Richards Reviewed on: 7th September 2024

I would give it a zero rating if I could, please any...

I would give it a zero rating if I could, please anyone with common sense DO NOT sign up with PockIt they will drive you into stress and depression it’s nearly been a month since they randomly locked my account after being a loyal customer over 6 years, i got a random review for nothing.. sent over my details as requested the since then been told it’s “being closed as a business decision”, my child’s mother gone missing, i can’t handle this stress no more Reviewed on: 20th August 2024

they are very good they are very good but they shoul...

they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

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