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Policy Expert : Car insurance reviews

View other Policy Expert products
4.67
Based on 5,027 reviews, last reviewed 29th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026
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phillip f
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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Car insurance now

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Policy Expert Car insurance reviews (5027)

Excellent customer service

5
Excellent customer service and great prices Reviewed on: 28th September 2022
Matthew Evans's avatar
Matthew Evans

Professional & patient

5
Wasn’t on the phone too long - was professional and patient with my amendment, having had to manually find my new car. Would recommend their fair price and amazing customer service to anyone. Reviewed on: 27th September 2022
Shane W's avatar
Shane W

So far so good

4
No issues so far, communications at onboarding were satisfactory. Reviewed on: 27th September 2022
Robert Dunks's avatar
Robert Dunks

Excellent customer service

5
Excellent service..very quick and efficient Reviewed on: 27th September 2022
Penny Carter's avatar
Penny Carter

Friendly service

5
Great company, didn't have to wait in a long queue to get call answered and straight through to speak to a real person! Katie was friendly, knowledgeable and helped get my change of details through quickly. Reviewed on: 27th September 2022
Paula 's avatar
Paula

Almost a perfect company

3
Kirsty was very helpful and gave us all the help we needed, my only gripe was the time waiting on the phone to get through (around 15mins)more staff needed I think to take the calls Reviewed on: 27th September 2022
Mark Stephens's avatar
Mark Stephens

Fantastic service

5
I have been a customer for a few years now. When renewal come around the prices are always hard to beat. Always had great customer service whenever ive needed to speak to someone . Reviewed on: 27th September 2022
Rachael 's avatar
Rachael

My-Policy

5
It has given me peace of mind, because of the affordable second to none policy price. Reviewed on: 27th September 2022
Peter Viyola's avatar
Peter Viyola

Great insurance provider

4
Really fast, easy-to-use service. Hopefully I never have to make a claim but based on my experience it should be straight forward and hassle free Reviewed on: 27th September 2022
Gazza_G's avatar
Gazza_G

Friendly and very helpful

5
Amazing prices, very friendly customer service... especially Nicky Clyde, who helped me effortlessly change details on my policy. I couldn't recommend Policy Expert enough. Reviewed on: 27th September 2022
Sarah Lovering's avatar
Sarah Lovering

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