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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

great insurance company

No fuss insurance company and streamline service Reviewed on: 22nd September 2022

Easy Peasy

I used Policy Expert for the first time and found everything simple . Good pricing, easy to use website and the big plus being able to TELEPHONE.. Reviewed on: 22nd September 2022

Policy Expert a great company to deal with

Policy Expert a great company to deal initial impressions: very easy to deal with and competitive Reviewed on: 22nd September 2022

Brilliantly-everything to understand quickly and clearly.

First-call resolution results in higher customer satisfaction. In its absence, transfers generate frustration and anxiety when customers feel especially vulnerable. For repair claims, customer service agents should be able to arrange appointments directly with repair technicians, according to the customer’s preferences. Reviewed on: 22nd September 2022

An all-round satisfactory product

An extremely accommodating Customer Service Representative lead me through such a positive process for car insurance where I achieved what I wanted and would not hesitate to return to the same company for renewal next year. Reviewed on: 21st September 2022

Really helpful and my frist time end day with go with them

I try look for best deals and straight away i got great deal and peace of mind all need do is be srue on what needs in car insurance I they did what they sey and make so more that why need checking out Reviewed on: 21st September 2022

Amazing Service

The young lady I spoke to this evening was very professional and explained everything I needed to know about changing my vehicle but also being with the same company makes me know I will always get the best prices and information I need to keep me insured. Reviewed on: 21st September 2022

Excellent help and assistance throughout

Everything explained to help with understanding the process together with the knowledge to put me at ease and simplify a subject that could be very difficult for most people being questioned about a range of confusing questions. Reviewed on: 21st September 2022

Great

User friendly, great customer service Reviewed on: 21st September 2022

Fantastic Service

Fantastic service, no issues from the beginning to end of my cover. And equally pleasing that there was no issues with cancelling my renewal. A shout out to Niamh, who was an absolute pleasure to deal with. Polite, understanding and very personable, a big thank you to you Niamh. Reviewed on: 21st September 2022

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