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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Renewal

After receiving my quote for renewal I wasn’t happy with the price on telephoning policy expert I spoke to coleen who quickly and very efficiently helped with my query on the price and managed get me a quote I was happy with to renew very efficient service anytime I call and wouldn’t hesitate to recommend to friends fab service all round Reviewed on: 29th September 2021

Great phone experience

Very helpful on the phone and managed to reduce my quote without me asking Reviewed on: 29th September 2021

No hastle

I needed to renew my car insurance so I checked on line. Policy Expert had very good reviews, was competitively priced and there was no hastle in buying the product. Reviewed on: 29th September 2021

Great customer service!

Every call is dealt with by friendly and helpful staff who are knowledgeable and efficient. Very pleased with the service provided. Reviewed on: 29th September 2021

My insurance choice

Very helpful and the first insurance company to lower the price of my motor insurance in the 2nd year not put it up like most company’s. Reviewed on: 28th September 2021

Top class customer service

Very informative service I definitely would recommend Reviewed on: 28th September 2021

Brilliant

Customer service is brilliant, had no issues since becoming a customer Reviewed on: 28th September 2021

Good experience

Competitive pricing and simple easy to use online service with a courteous and knowledgeable telephone back up service Reviewed on: 28th September 2021

Good to speak to.

A great company to answer any problems, quick and friendly. Reviewed on: 28th September 2021

Excellent Customer Service

I was aware that my car insurance was coming up for renewal but hadn't done anything about it, then I received a phone call from Colleen. She was lovely and really helpful, I wasn't able to speak to her at the time so she agreed to call me back at a time when was convenient. Colleen called me back as arranged and we completed the transaction. Reviewed on: 28th September 2021

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