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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.68 (5027 reviews)

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4.68

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Helpful and informative

When speaking to the advisor I felt that they were genuinely interested in helping me find the correct cover for my situation. Everything was explained in plain language and in a non condescending manner. Extremely satisfied with this transaction Reviewed on: 1st August 2020

Excellent communication and easy to set up

I have not been with policy expert for very long but it was really easy to set up the car insurance at a very reasonable cost, and I have had regular clear communication throughout Reviewed on: 1st August 2020

Very friendly service

Recently took a policy out with Policy Expert and would like to commend the service to date. Recently struggled with a monthly installment and was worried about what would happen. Must say I was very pleased that Policy Expert were very understanding and helped by letting me spread the cost over the remainder of the duration of my policy and were very understanding. I will be looking to extend and would happily recommend Policy Expert to anyone. My family are looking to use the company forthcoming. Reviewed on: 31st July 2020

Nice and friendly staff

Easy access and reliable , easy to talk to an agent Reviewed on: 31st July 2020

Extremely helpfull in sorting my on line submission problems

Operator went to a lot of bother to help me input correct data Reviewed on: 31st July 2020

very good and very easy

very helpful and easy and no problems at all. Very efficient Reviewed on: 31st July 2020

Easy and cheap

Easy to sort and much cheaper than previous company Reviewed on: 31st July 2020

Informative and communicative

The insurance Journey obtained from Policy Expert was comprehensive yet straightforwards whilst communicating clearly all information regarding the policy. Competitive pricing and excellent customer service when needed made it an easy choice to make! Reviewed on: 31st July 2020

Excellent

Online site is very user friendly. Excellent product and value for money. Easy to change insurance cover - staff member was friendly, courteous, professional and very knowledgeable about the product. (Car insurance). Would without a doubt use again as well as recommended to anyone in need f a value for money insurance cover Reviewed on: 31st July 2020

Vroom vroom

I have used them before and have found staff really helpful and very quick to respond and resolve queries or problems.The process of getting a very competitive quote to receiving my policy was so easy and so quick. The information was clear with straightforward options to help build your policy. Great customer service. Reviewed on: 31st July 2020

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