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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5025)

No Hassle Insurance

What every Watson out of an insurance provider as No Hassle. That's what you get with Policy Expert. Great prices, great service and No Hassle Reviewed on: 5th September 2023

Fantastic Company

I've been navigating the insurance market for years, often finding myself overwhelmed and bogged down by the intricate jargon and impersonal customer service—until I discovered Policy Expert in 2011. From my very first interaction, I felt they were genuinely different. Their commitment to simplifying the insurance process really stood out. I was pleasantly surprised by the jargon-free policies which made understanding my coverage options a breeze. But what truly won me over was their unparalleled customer service. Each time I reached out, their staff were not just knowledgeable, but incredibly friendly and understanding. It felt less like I was speaking to a company and more like I was talking to someone who genuinely cared about my concerns. Seeing them grow over the years, now serving over 1.3 million home & car insurance customers across the UK, doesn't surprise me at all. Their continuous No. 1 ranking on the Review Centre is well-deserved. I'm especially impressed by their continuous efforts to better their services—be it through online claim processes or reinvesting in the business based on customer feedback. As a closing thought, as long as those renewal quotes don't start mirroring my coffee addiction in cost, I reckon I'll be sticking with Policy Expert for many brew-tiful years ahead! ☕ Reviewed on: 5th September 2023

Just what I needed

Less hassle and to the point, exactly what I expected Reviewed on: 5th September 2023

Great Value

Offered a quick and easy service. I could not find a cheaper alternative when I got my renewal Reviewed on: 5th September 2023

Brilliant service

I have been very happy with the service I received from policy expert. All communication is clear and helpful. Reviewed on: 5th September 2023

Best car insurance i ever had

Great satisfaction very happy with everything. Reviewed on: 5th September 2023

affordable price with good cover

No hassle easy to use insurance Reviewed on: 5th September 2023

Recommend

Until now everything went smoothly, without any issues. They are quick in answers. I can just recommend them! Reviewed on: 5th September 2023

Excellent overall coverage

I am kept informed of changes and reminded of my upcoming renewal. I recently put a named driver on my policy and it was very reasonable priced and the lady on the phone was very helpful and pleasant. Thank you. Reviewed on: 5th September 2023

Fab provider for car insurance

Amazing car insurance provider thanks so much, always so easy to renew and fair prices Reviewed on: 5th September 2023

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