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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Car insurance

Brilliant customer service on the other end of the phone line, Yvonne was really good at her job, she was informative, took time to explain, was really good at putting you at ease whilst still being proffesional, I phoned a few companies for quotes but these where by far the best Value & amazing people on at their jobs. Reviewed on: 13th October 2022

Good insurance company to be with

Experience so far has only been positive. Even when selling and buying a new car they were there to help with the cross over period which was reassuring. Reviewed on: 13th October 2022

Quick, easy and well priced

I have used both online and phone in contacting Policy Expert with regards to car insurance. Each time I was answered quickly and the customer services representative dealt with my issue very quickly. Reviewed on: 13th October 2022

Great service and prices. Appreciate an honest organisation these days

I found the advisors knowledgeable and polite and to the point - which is important when you’ve got lots on Reviewed on: 13th October 2022

Great and really helpful

Excelent service and a really helpful agent on the phone.... and wonderful value Reviewed on: 13th October 2022

Quick and Helpful customer service

No holding on the phone which was brilliant, website & policy documents easy to understand and know exactly what is covered. Best price on the market at the time for my renewal so I have no complaints whatsoever. I hope they win the award as for me it appears well deserved Reviewed on: 12th October 2022

Poor Service

I have started a new job and needed business insurance so I can claim fuel allowance, as fuel is so expensive and I am driving every weekday. I was told no, and given no explanation why. I might have to give up my job. Reviewed on: 12th October 2022

Straight forward, no nonsense

Fantastic service, friendly helpful staff easy to use and no nonsense Reviewed on: 12th October 2022

Excellent service

Excellent service and quick help at a good price Reviewed on: 12th October 2022

Great help

Needed few things amended was happy to help and friendly Reviewed on: 12th October 2022

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