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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.85 (5024 reviews)

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4.82

Based on 5,024 reviews, last reviewed 10th Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Run away from this company. Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and ... Read more Reviewed on: 10th October 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5024)

Not very helpful, cost me 60 pounds to cancel a policy

Tried to add another car to my policy, was told I couldn't. So filled out a money supermarket quote and it was cheaper on a multi car policy Reviewed on: 10th October 2022

Excellent service

Policy Expert have been fantastic, like for like, they were cheaper than my previous car insurance provider, the web site is easy to use and customer service is first class, I have had to cancel my car insurance this year due to my vehicle biting the dust, Policy Expert were quick to deal with this, I would highly recommend, and they will be my first choice when I am ready to insure my next car Mrs Hall Reviewed on: 10th October 2022

Great service

Easy to use, nice people to talk to. Reviewed on: 10th October 2022

Quick, easy and accessible

Policy expert offered a very simple and easy portal to log-in and view details and insurance documents. It was also quick to access from the moment I joined. Staff were always very friendly and offered to help with anything I needed when I made contact with them. Reviewed on: 10th October 2022

Fast efficient and reliable

Great customer service and very friendly and helpful. Over all great service Reviewed on: 10th October 2022

Excellent Service

I recently purchased a policy with some additional extras that I later found I did not need so I rang up and got very professional service from brilliant and helpful staff. They quickly resolved my query to my satisfaction, cancelling my initial policy and setting up a new one on the same day, and I even got a cheeky £10 as a refund out of it. I would definitely recommend Policy Expert to anyone. Excellent work guys, your service went beyond my expectation. I know other insurers would have started talking about 5-10 working days etc. and it would have cost me double just to make such simple amendments to a policy. Reviewed on: 9th October 2022

Great customer service renewing my car insurance

Renewing my car insurance is not an easy task for me as I’m not great using my computer phoned and spoke to some one in customer service and she couldn’t have been more helpful not only was the insurance crap it was done over the phone quick but everything was explained would definitely recommend to family and friends Reviewed on: 9th October 2022

Save time

Easy to arrange and best price. Reviewed on: 8th October 2022

Very happy all round

I found the whole process easy, quick, and when I have needed to phone to speak to someone they have been very very helpful with different queries Reviewed on: 8th October 2022

Quick.

I have both my car and home insurance with policy expert and always found them to be first class. Reviewed on: 7th October 2022

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