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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Great customer service

Problem I had last year was treated with a can-do attitude and they delivered. Unlike many others! Reviewed on: 25th August 2023

Home ins

Great company to deal with, very helpful staff. Fair prices Reviewed on: 25th August 2023

Great to use

Great service to use, never any hassle, easy, no dram Reviewed on: 25th August 2023

The best for insurance

I have been with Policy Expert for the last 3 years and they have been fantastic. They have consistently offered me the best prices on renewal and the level of cover they offer is great. Would highly recommend! Reviewed on: 25th August 2023

No-hassle insurance

I’ve never had any issues with Policy Expert. Always answered any queries politely and quickly. Reviewed on: 25th August 2023

No hassle insurance

Easy to use, no unnecessary contact, nice to know your covered with no hassle Reviewed on: 25th August 2023

Lost Keys...nightmare

I lost my whole set of keys, car, house etc, having had a lift to London. The lady I spoke to was so helpful and advised of the next steps. Reviewed on: 25th August 2023

Best customer service

Hi, I have been with Policy Expert for a number of years now and always renew my insurance with them as they are polite and courteous each year when I ring about renewing house and contents. Get the best deal too …. BONUS Reviewed on: 25th August 2023

Competitive

A comprehensive policy at a reasonable price. Reviewed on: 25th August 2023

Love that it just works

Honestly, I stayed with Policy Expert when I was due for renewal because they kept their prices competitive and made it easy. I actually forgot all about it until renewal when they emailed me to let me know. Everything was so smooth and simple. And if asked I would certainly recommend Reviewed on: 25th August 2023

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