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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent value and customer service

Yes, the price is right but also being able to speak to someone who is able to listen and respond makes this company an easy choice every year. Reviewed on: 24th August 2023

Can't find better

Policy Expert are easy to do business with, great prices (that's why I am a repeat customer, although I compare prices every year). Reviewed on: 24th August 2023

Very Nice

Only had to use once, but great response and very efficient Reviewed on: 24th August 2023

A trusted home insurance

We have used this company for 2 years and we think we have the best for trust and peace of mind Reviewed on: 24th August 2023

Good customer relations

The phone operators are helpful and explain processes clearly. They could do with a few more operators, though, as the wait to get through is a little long. Reviewed on: 24th August 2023

Great

Excellent in every way, shape and form Reviewed on: 24th August 2023

Comprehensive Product Coverage and Professional Services

I have done some extensive research and comparison on Home Insurance policy product, and found that products provided by PolicyExpert is very comprehensive in covering the house and contents for my property, which ensure my property is well protected & secured for my family in a long run. Clients services supports are highly professional, knowledgeable and patient in addressing all my concerns and questions raised during the phone session. Going through the policy steps by steps to make sure I have a good understanding of the terms and be able to select the right items into my policy. They would make sure all information provided to me are correct with supportive evidences from the policy, which give me a high level of comfort that my family and home is well protected under this home policy. I would definitely refer PolicyExpert to others whenever I'm asked for any suggestion on Home Insurance Policy service provider, which I have already started spreading the good news. Reviewed on: 24th August 2023

Good price

Good price, easy to renew policy. Haven't had to claim, so I cannot speak for the customer service but the online process is smooth. Reviewed on: 24th August 2023

Reliable, get things fixed

Had to claim last year due to the storm making some of my roof collapse, responded straight away.and had the repair done fairly quickly. Reviewed on: 24th August 2023

Policy expert

Couple of years ago I became fed up with the expensive cost of home and building insurance as I rarely claimed in 40 years Discovered Policy Expert and couldn’t believe the value for money Reviewed on: 24th August 2023

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