Smart Money People Logo

Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Policy Expert Home insurance reviews (9136)

Superb

5
Good value, quick and easy, doesn't bamboozle you - will be renewing with them again next year Reviewed on: 24th August 2023

Great continual service

5
Always helpful and on hand with a can do approach. I cannot speak highly enough Reviewed on: 24th August 2023

Good value for money insurance

5
Great value insurance, easy to set up & friendly helpful staff Reviewed on: 24th August 2023

Great Service

4
Renewed with Policy Expert online as they were the cheapest I could find. I have had no issues with them. Great service all around. Reviewed on: 24th August 2023

So far so good

5
No problems setting up policy. All info available online to enable an informed choice. This is not the first time I have used them so shows confidence to return to them. I have not had to try making a claim Reviewed on: 24th August 2023

Covertastical

5
Been with them for longfmer than I can remember. Reviewed on: 24th August 2023

Simple and efficient

5
I can’t get excited by insurance but unlike Mick Jagger, I can get satisfaction! Policy Expert had lots of sound options at good prices and the purchase process was really easy Will definitely use again and recommend Reviewed on: 24th August 2023

Good Value For Money

5
We have had home contents insurance with this company for a significant number of years. Recently phoned them to ascertain if they would lower their quote for the coming year, to assist with the cost of living being so high. They were very helpful and understanding. Gave us a lower quote which we were happy with. Reviewed on: 24th August 2023

No issues

5
Never had an issue with this company Reviewed on: 24th August 2023

Quality insurance

5
Very impressed with the quality of covered offered ar a very competitive price. Good sustainer service and policy very easily operated via their website Reviewed on: 24th August 2023

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Policy Expert ?

    View all products