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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

A very efficient customer service department.

Contacted the CSD to check on my policy, very quick and efficient with the answers, but sadly not the news I wanted to hear. Reviewed on: 24th August 2023

Good service

Great service. Easily renewed for anorher year. Reviewed on: 24th August 2023

Top Marks

I have chosen Policy Expert again for the 3rd year. They helped me understand the claim process last year when I had an underground leak. I started the claim online but was still able to speak to a 'Real Person' when I got upset and confused. Very easy and understanding to deal with. Reviewed on: 24th August 2023

Excellent service

Extremely helpful easy online applications form Reviewed on: 24th August 2023

Policy Expert - Best Home Insurance

Policy Expert is the Best Home Insurance provider I have used in the many years of having building and content insurance. This is the reason why I renewed with them yet again as the cover itself is great and the customer service second to none. Reviewed on: 24th August 2023

Very friendly, professional and Value for Money

Great prices, very competitive, with great service. What's not to like... Reviewed on: 24th August 2023

quick and easy

Very straight forwards and had everything I needed, clearly laid out. Reviewed on: 24th August 2023

Great Company

Have used them for two years now. Fair price and excellent insurance cover Reviewed on: 24th August 2023

Best home insurance

Effortless communication a pleasure to deal with. Reviewed on: 24th August 2023

Great company

Quick cheap quote no messing no hassle Reviewed on: 24th August 2023

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