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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very happy customer

Policy expert provided a comprehensive policy covering all my need at competitive price, it provided an easy uncomplicated online experience for buying there product Reviewed on: 1st September 2022

Fantastic Value

For the price, it's the best value by far Reviewed on: 1st September 2022

First class service

It could not have been easier to organise home insurance. Simple and quick. Well done. Reviewed on: 1st September 2022

Fantastic Price

I renewed my house insurance very easy and got it for nearly half the price I was paying the other company Reviewed on: 1st September 2022

Easy Access when phoning

I have never had to wait very long when phoning regarding anything and it has always been someone I can understand and not some call centre you don't know where. Also they are very quick in returning a call if they cannot answer your query there and then. Reviewed on: 1st September 2022

Painless and competitive price

Easy to switch. Price competitive. Reviewed on: 1st September 2022

Helpful friendly staff

Comparatively priced for the same level of cover I had previously with a different provided. Very helpful call staff when I phoned who were able to answer any questions I had. Documents posted quickly too. Reviewed on: 1st September 2022

Experience

First class, hassle free experience which was great value policy Reviewed on: 1st September 2022

Quick easy and approachable

The staff are very easy to get in touch with, are knowledgable and always there to help. It’s been really quick and easy for me to set my home insurance up and I could not recommend them enough Reviewed on: 1st September 2022

Great value for money

When compared with others, this policy offers the same cover for a much more reasonable price Reviewed on: 1st September 2022

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