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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

A great deal

I’ve managed to more than half the cost of my home insurance and have a better deal. Very happy. Reviewed on: 14th September 2021

Quality cover quality price

An easy website to navigate. Quick quote and reasonable prices. Happy with the level of cover I got for the price. Would recommend Policy Expert. Reviewed on: 14th September 2021

Good cover at affordable price.

Followed a recommendation on a comparison site. The cover was excellent and the price very affordable. Completing on line was simple and easy all documentation forwarded online. Reviewed on: 14th September 2021

Home Insurance new policy

Very competitive and helpful advisers. Reviewed on: 14th September 2021

So far, so good

Highly competitive rates, instant confirmation. No experience yet of customer service or claims settlement. Reviewed on: 14th September 2021

Great experience of switching my home insurance

Was frustrated to find that my Home Insurance renewal had gone up by 30%, so did a comparison, and found Policy Expert came up trumps, not only on cost, but what was included within it. Also due to my fault with the excess figure, having already taken it out, I then phoned them and asked them to readjust it, which resulted in a lower annual payment required, which they immediately refunded back to me. The customer service given was fantastic - polite, quick and gave a great impression of the company Reviewed on: 14th September 2021

Excellent value for money

Very easy to set up excellent service Reviewed on: 14th September 2021

simple to set up

It was just made so easy to record my requirements online and within minutes I had a perfect policy tailored for my Bungalow. Reviewed on: 14th September 2021

Straightforward and no hassle

Covers everything I need speedy straightforward efficient service Reviewed on: 14th September 2021

Fast and great value!

Flawless service so far after a recent switch. Thank you! Reviewed on: 14th September 2021

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