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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Competitive Price, Good Cover

5
Competitive pricing, good level of cover options with an easy to navigate website experience. I haven't yet had to deal with any claims, but no issues so far. Reviewed on: 10th September 2021

Good

3
Customer services was okay. I would recommend this service Reviewed on: 10th September 2021

Great service

5
Really competitive and easy to understand. Reviewed on: 10th September 2021

Great home insurance

4
Found on line. Great price and the cover I wanted Reviewed on: 10th September 2021

Have no experience of service but as online purchase. The future will tell

4
Have no experience of service but as online purchase. The future will tell Reviewed on: 10th September 2021

Changed house insurance

5
I got my yearly house insurance quote and just thought I would see if I could get a better deal. I was surprised at how much cheaper policy expert are and how good the cover is. Reviewed on: 10th September 2021

Best value for money

5
Excellent cover with a very affordable price Reviewed on: 10th September 2021

Brilliant

5
Great price and everything I wanted for mum's insurance. Reviewed on: 10th September 2021

Top rate insurers

5
It was very simple to find this excellent insurance company on-line. The home insurance was easy to understand & giving you the exact cover requested with a very fair affordable price. This company stands out from the rest & very pleased they are now my house insurers. Thankyou Policy Expert. Reviewed on: 10th September 2021

Great offer and brilliant reward

5
My previous insurer wanted to charge £50 more. With this insurance site got it for £50 less plus a £50 amazon voucher! Win, win! Reviewed on: 10th September 2021

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