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Policy Expert : Home insurance reviews

4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9137)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick and easy

5
Quick and easy so set up plus the added bonus of having free emergency and legal cover Reviewed on: 4th August 2020

Everything I needed

5
This policy has everything I required and is great value Reviewed on: 4th August 2020

Decent

4
Quick, good options given. Good communication. Competitive Reviewed on: 4th August 2020

Easy

4
Easy to set up and great value.loads of things included in cover so peace of mind all round Reviewed on: 3rd August 2020

Very helpful staff

5
Very helpful staff helped me change my policy when I needed to change. Easy to contact, easy to communicate and very helpful. Wouldn’t want to go anywhere else Reviewed on: 3rd August 2020

perfect

5
Happy with services Will recomended to friends Reviewed on: 3rd August 2020

Brilliant value

5
effortless to get insurance and plus side..all the essentials covered with no additional add ons...pleased with the service and above all the price Reviewed on: 3rd August 2020

Excellent and easy

5
just so straight forward, no fuss, no hassle - just what you need and nothing more. Reviewed on: 3rd August 2020

Sorted my insurance out for me, without the hassle of me having to do it.

5
I was very happy with my insurance, knowing, that the little cottage is safe again now. Reviewed on: 3rd August 2020

Recommended!

5
Easy to use. Good price. Customer service attended quickly and very helpful. Reviewed on: 3rd August 2020

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