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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9137)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent value for money, easy to use website

Excellent value for money, easy to use website. Very good cover for buildings and contents with acceptable excesses. Reviewed on: 11th September 2019

House insurance

Easy to get , cheap enough good value Reviewed on: 11th September 2019

Good all round experience.

Premium went up by a large amount but was adjusted after my appeal by phone. Reviewed on: 11th September 2019

Efficient and friendly company

I am now five years in and have found Policy Expert to be a good company to deal with; both for service and for cost Reviewed on: 11th September 2019

Really good price

Cheapest out there and with the most cover. Reviewed on: 11th September 2019

Policy Expert are the Experts

First class firm to deal with, all in plain English for easy understanding. Reviewed on: 11th September 2019

Fab service

Normally quick to answer calls. Settles any problems in a timely manner. Reviewed on: 11th September 2019

Quick pain-free renewal...and cheaper than last year!!

I used the savings to buy some additional policy..... Reviewed on: 11th September 2019

Excellent service

Easy to deal with, excellent company with good staff and a great work ethic. I would seriously recommend them to friends and family needing cover. In fact, i have already. Reviewed on: 11th September 2019

Attentive, accessible and first rate customer service

Unlike some providers, Policy Expert answer the phone promptly and it is a pleasure to talk with their Customer Service Staff. Yes, they talk WITH You rather than AT you. THey are polite, kind at the same time as being knowledgable and thoroughly professional.; it is a pleasure to do business with them. Their insurance premiums are very competitive. Policy Expert deserves to succeed. Reviewed on: 11th September 2019

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