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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Good cover at a highly competitive price, easily arranged.

4
The real test of an insurance company is how they handle a claim which, I am thankful to say, I haven't had to do with home insurance. However, Policy Expert has certainly delivered on ease of arrangement, value and breadth of cover, and price. Reviewed on: 7th August 2019
Colin's avatar
Colin

Great service, Great price

5
Great communication, clear and easy to process. Highly recommend Reviewed on: 7th August 2019
Trick's avatar
Trick

Easy decision.

5
Very friendly customer service and very competitive price. Have home insurance and holiday insurance with Policy Expert so may try their car insurance next. Reviewed on: 7th August 2019
Jim Sorrie 's avatar
Jim Sorrie

Great insurance company

5
Checked out all the insurances sites on line & could not find a better home insurance for the cost Reviewed on: 6th August 2019
Sean Friel's avatar
Sean Friel

Helpful customer service staff

3
The customer service team who helped me were polite and helpful and made the customer experience pleasant. The phone system needs updating. Waiting on hold for 10 minutes to speak to someone, with a grating ukulele tune was painful. The people are great, just update your call queue software. Overall I'm happy. Reviewed on: 6th August 2019
Kieran's avatar
Kieran

New customer but happy with the service so far

5
I have recently taken out a policy so have not had to make any claims but I called about an issue with the refer a friend link. The person I spoke to was friendly & efficient & he was able to resolve my issue. Reviewed on: 6th August 2019
Gemma's avatar
Gemma

Fabulous and brilliant quality

5
Excellent patient. Went through every single question individually. Good price for even better service Reviewed on: 6th August 2019
Judith Stainthorpe's avatar
Judith Stainthorpe

no problem very competitive

5
saved around £100 for the insurance for the year. why not take it up. all seems good. Reviewed on: 6th August 2019
wcw's avatar
wcw

Great price & straightforward application

4
I needed to sort home insurance quickly after being messed about by another provider. The application process was quick, easy and very competitively priced. Reviewed on: 6th August 2019
Sian's avatar
Sian

Reliable

5
totally reliable helpfull and friendly service Reviewed on: 6th August 2019
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Elizabeth Griffiths

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