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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to use website to look for the right policy for...

Easy to use website to look for the right policy for your needs. Competitive prices. Easy payment system. Piece of mind Reviewed on: 2nd August 2024

I am yet to use it for anything but the process of s...

I am yet to use it for anything but the process of setting it up was very easy, even for a first timer like myself. Recommended by my mortgage broker so clearly a company with a decent reputation as well Reviewed on: 2nd August 2024

Prompt and excellent service and very competitive.

Prompt and excellent service and very competitive. Reviewed on: 2nd August 2024

Excellent service so far

Easy to purchase online ,everything you need to know is easy to find Reviewed on: 2nd August 2024

Protection against unexpected damage.

The terms and conditions of the insurance cover looked a bit harsh when I first read through them but the pricing was very competitive. We have only ever had to make a claim once in the 27 years we have lived here and that was for a burst underfloor water pipe a long time ago. Before signing up to Policy Expert I spoke to one of their customer service advisors about my concerns but when he explained that their cover was intended to protect against unexpected damage and not age-related deterioration, it made absolute sense. Reviewed on: 2nd August 2024

Very easy, but through, to set up policy.

Very easy, but through, to set up policy. Fully details were quickly provided. Good explanation as to how proceed if any issues. Reviewed on: 2nd August 2024

Expertise...

I was persuaded to use Policy Expert because of their efficiency and price. Reviewed on: 2nd August 2024

Like any other policy I've had in the past, can't sa...

Like any other policy I've had in the past, can't say much as never made a claim Reviewed on: 2nd August 2024

Good value for money

Good value for money - always compare insurers annually so only been back with Policy Expert this year Reviewed on: 2nd August 2024

Great service and fair pricing.

Great service and fair pricing. The insurance available has good features and flexibility. Reviewed on: 2nd August 2024

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