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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

House Insurance Renewal

After being sent my renewal documents, I went on a comparison site to see if I could get a better price, which I could. I telephoned your renewals department to tell them of the better price I could get and the person I spoke to informed me that I was entitled to a £25 discount which was then in line with the other quotes I had received, so I renewed my policy. However, it would have been better if I had been given the discount I was entitled to on my renewal quote rather than me having to ring up to see if there was any we could do with the renewal cost. This is why I have only given 4 stars and not 5 stars. Reviewed on: 24th July 2018

So far, no issues

The part of 'Policy Expert' , who's selling the product, is no doubt good at their work. They were able to sell, called me on the dot that they promised me to call. But we need to find how good they are when I have a claim to be dealt with. We will see... so far, they are good. Reviewed on: 23rd July 2018

Exactly what I needed

Excellent service and competitive prices Reviewed on: 23rd July 2018

Good price for cover

Quick and easy to take out policy. Good price for cover Reviewed on: 22nd July 2018

I spoke to one of your operators who was very pleasant and ran through policy with me which I understood.

She asked if she could call me by my first name which was nice and was very friendly. Reviewed on: 22nd July 2018

Simple process, pleasant telephone staff

Straight forward process to renew policy. Pleasant call centre staff and competitive pricing Reviewed on: 22nd July 2018

Alex smith

Perfect. Really helpful on the phone too. Cheapest deal by far. Would recommend Reviewed on: 22nd July 2018

Excellent as always

I've already got one policy and they didn't let me down on service and price when I called for a new quote Reviewed on: 22nd July 2018

Hassle free insurance

Straight forward application with no hidden areas. Easy to apply, quick to complete and excellent value for money. Highly recommend Reviewed on: 21st July 2018

Policy Expert Wins My Vote

Having applied for equity release, I needed to up my buildings insurance cover to £290,000. After a 20 minute phone call it was all sorted and the quote was very reasonable. What's more I could pay in monthly installments. Job done. Reviewed on: 21st July 2018

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