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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick comprehensive and economic

Completed a quote online and received a very good price. Emails through instantly confirming policy with all important information. Reviewed on: 10th June 2018

Great cover and competitively priced

Easy to use website,great cover for price,simple explanations about cover Reviewed on: 10th June 2018

Easy insurance to activate

Quick simple and good Price with legal fees included Reviewed on: 9th June 2018

Home insurance renewal

With Policy Expert there has been no significant price increase on the renewal & I have yet to find other home insurance cover to better it, also the experience with dealing with them seems to make life easy. Very pleased with them. Reviewed on: 8th June 2018

We have had excellent service so far from policy expert

We have had excellent service so far from policy expert. wast to contact and good customer service. Reviewed on: 8th June 2018

Buildings Insurance Renewal - Great Price!

Phoned Policy Expert re. quote for buildings insurance renewal. They matched last year's price and threw in Home Emergency Cover for free. Could not fault assistant, very obliging and helpful. Easy transaction. Cheapest quote I could find and very happy to stay with them for another year. One happy customer! Reviewed on: 7th June 2018

Excellent value

The lad who reviewed our policy with me was very thorough, polite and answered any questions we had to our satisfaction. This Is our 3rd year with the company and have found the prices very reasonable. We would certainly recommend. Reviewed on: 7th June 2018

Competitive Quote

Gave competitive quote. Customer Service helpful and all policy documents provided quickly online. Haven't had to claim, so can't comment on their claims process. Good so far! Reviewed on: 7th June 2018

Great, helpful service

Took my policy out online but was unsure on some of the policy wording, so phoned customer services who talked me through all my queries one by one, very helpful and informative. Reviewed on: 7th June 2018

Professional

This is the second time I've re-newed my policy with policy expert. The company is efficient and professional Reviewed on: 6th June 2018

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