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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent service

Knowledgeable agent who helped to organise cover during the period between exchange and completion. Reviewed on: 5th May 2018

Contents and building insurance

Best house insurance iPad in a long time value for money great customer service Reviewed on: 5th May 2018

Stress free, time saving, peace of mind cover.

I was emailed automatically when my cover ran out and offered the same price as the previous year. I didn't have to phone anyone with my credit card details or email anyone stating that I wished to continue the cover, the next year's cover just came off my card and my policy was sent by email to confirm I was covered. Totally stress free experience. Reviewed on: 5th May 2018

Contents Buildings Insurance

I was very happy with the customer services I received Reviewed on: 4th May 2018

Building and contents insurance

Excellent service and covers every thing I required plus mush more for a price that no other company could compete with on price Reviewed on: 4th May 2018

Simple, easy and good service

I have been with Policy expert for a few years and stayed with them br amuse they have been consistently the most value for money house insurance company every year. I sorted it out online, quick, easy and effective and a totally professional. Reviewed on: 4th May 2018

quick/simple/easy

What a wonderful experience. Searching for a new insurance quote and applying for it is not the most invigorating thing to spend you're time doing. Often when I have found a policy it has meant further telephone calls to the company for add ons. Not in this case. Everything was covered and within minutes the application was completed. Enjoy mails followed with policy details. An electronic signature and hey ho all covered. Plus a real bonus a 12 month dine card for free!!! Thank you Reviewed on: 4th May 2018

Good value for money

Following a burglary the company were supportive and helpful. I was expecting a huge increase, but I was pleasantly surprised. Excellent Reviewed on: 3rd May 2018

Great service

Mohammed provided great customer service and was very helpful Reviewed on: 3rd May 2018

Super friendly, easy to use

First class service. Very easy transaction. Reviewed on: 3rd May 2018

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