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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Clear easy to understand and reliable

Had no issues or concerns. All presented clearly and able to access information I need easily. Reviewed on: 17th April 2018

Excellent service

I was reminded about my insurance renewal. Excellent service Reviewed on: 17th April 2018

Home insurance through Policy Expert

I've applied for home insurance through Policy Expert using the Compare the Market website. It was quite easy to use, and the options we're user-friendly. Policy expert sent through my documentation right away and I was covered from the day I applied which gave us piece of mind. Reviewed on: 17th April 2018

Easy and great value

Have been using Policy Expert for a number of years and unlike the usual companies they manage to get me a cheaper quote every year without having to ask them!! Reviewed on: 16th April 2018

Quick and easy

Very easy to sort out and competitively priced Reviewed on: 16th April 2018

Easy to do and fast to give quote extremely happy

Happy and fully satisfied with my quote and would recommend Reviewed on: 15th April 2018

Great price , excellent service

The website was playing up so I couldn't pay on line . Customer service lady was brilliant , went thro all policy details quickly and efficiently , added 2 bikes for free , so easy and straightforward . Can't comment on service if I need to claim but am hopeful it will be just as good . Reviewed on: 15th April 2018

Very helpful

Had another competitive quote and Policy Expert lowered their renewal quote to match. Reviewed on: 15th April 2018

Efficient and helpful.

My renewal came up recently and of course after the shopping around they were quite happy to recheck and although not coming down to the cheapest quote I had it was close enough for me to remain with them for a third year. No complaints. Reviewed on: 15th April 2018

Great customer service

UK call centre, friendly solid advice and reduced my renewal quote by checking my requirements. I have been with same company for 2 years now as undercut all comparison sites!! Reviewed on: 15th April 2018

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