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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Quick and easy to renew

Easy company to deal with Renewal process was supper easy and they matched online quote ! Reviewed on: 3rd March 2018

Home insurance

After a little hiccup was sorted out quick and easily thank you Reviewed on: 3rd March 2018

Really friendly and easy to talk to

Customer service was just outstanding and I feel like I know exactly what I was buying. I was giving all the relevant information and feel confident I have the insurance that is best tailored to myself Reviewed on: 3rd March 2018

Fantastic service following claim

Not heard of policy expert before, yet offered a great price for both buildings and contents cover. In April 2017 we had an escape of water at our property. Everything was handled excellently including re-locating is to a nearby hotel. Everything was sorted quickly and effienctly and nothing was ever any trouble. Polite and professional people over the telephone made the experience much easier for us. For these reasons we have now re-mewed again this year! Again a really good renewal price and service. Would 100% recommend and we will be sharing this experience with our friends and family. Thank you Policy Expert Reviewed on: 3rd March 2018

Easy application and set up

I chose the policy as it was keenly priced given it included several features as standard that other similarly priced policies did not. This gave me peace of mind that I was fully covered. Reviewed on: 3rd March 2018

Very explanatory

Understanding and a lot to meet everyone’s different needs Reviewed on: 2nd March 2018

Quick job

I'm so happy, all was done in few minutes. Easy to fill out document and the most important thing that you offer great deal. Thank you :) Reviewed on: 2nd March 2018

Good valve home insurance

Changed my home insurance after 5 years with another company. Saved £60 and the policy offers me better cover. Reviewed on: 1st March 2018

Great product, price and overall experience

Got a buildings and contents quote from Policy Expert, more than halved my current premium for my existing insurance, for virtually the same product. Really easy to get quote and sign up for the insurance. Would highly recommend. Reviewed on: 1st March 2018

Great service

The lady I spoke to when renewing my policy was very good. Explained everything. Did t drag like some people do. Had my policy all sorted veru quickly Reviewed on: 1st March 2018

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