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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great Service with a personal touch

I rang to speak to an agent as the online quote was higher than expected.. He took me through all the details and spotted that I had made a mistake. When corrected the quote dropped by 20%. He was able to answer all my detailed questions satisfactorily. Finally I was impressed that I was given a direct line to call to speak with him at any time during the policy lifetime if I had any issues. Great service indeed. Reviewed on: 9th February 2018

House insurance renewal.

So easy and quick to renew house insurance,thankyou. Reviewed on: 9th February 2018

Happy customer

I’ve been with Policy Expert for 3 years now. Every year they have provided me with a very competitive quote and make buying home insurance so easy. Reviewed on: 9th February 2018

big insurance spec at a budget price .... why go elsewhere?

Soooooooo simple, my previous insurers decided it would be best if they added 25% onto their already inflated price putting it up to £250 .... compare the market to the rescue ..........worked out my wants and needs, pushed all the buttons, 58 quotes burst onto my screen ...... top of the list... you guessed it, someone called "POLICY EXPERT" ..... like everyone, I looked down the quotes to see who had better spec. and add ons......... then looked back to the lowest price again (like what a retired person does)...POLICY EXPERT, it was all there, and more add-ons and freebies than X, Y & Z, . ........... So, price?----tick ..... spec?----tick....easy to do? ---- tick.... done, bought, happy, thank you ........ now to spend the £120 saving Reviewed on: 9th February 2018

Friendly, cheap and efficient

Dealt with my claim effectively last year & the renewal process was quick & efficient Reviewed on: 8th February 2018

Not too good to be true...

At last a genuine insurance company with no hidden add-ons. Thank you for the very competitive premiums. Reviewed on: 8th February 2018

Great Value

Excellent value home insurance. Saved £300 on the new quote received from existing provider. Reviewed on: 8th February 2018

Everything I needed

Good price for all my insurance needs Reviewed on: 8th February 2018

SUPER SERVICE

I have been insured with them now for a couple of years and found them to be professional, good value and knowledgable when answering any questions. They contact you within plenty of time to renew and give you time to look elsewhere...but to be honest you won't need to as they are very competative. Reviewed on: 8th February 2018

No fuss, great price!

I got a quick, no fuss easy service from Policy Expert and a price that beat all others with ease. Reviewed on: 8th February 2018

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