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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Home insurance renewal

I renewed my buildings and contents insurance with Policy expert. Having made a claim, my renewal was sky high. The advisor reviewed the policy and proposed for me to stream line the insurance so that it covers key aspect of my requirements. This brought my premium down to an affordable level. The advisor was very empathic to my circumstances. Will I use Policy Expert again? Yes for sure. Reviewed on: 2nd December 2017

I have already told a friend of mine to use you.

Good price good custome sevice couldn't have been more helpful Reviewed on: 1st December 2017

Quick and easy to set up

Started with an online quote and had a phone call to discuss home insurance. The gentleman I spoke with was polite, knowledgable and friendly. The process was relatively quick and painless. Just what you need whilst trying to juggle remortgaging a month before Christmas! Would recommend. Reviewed on: 1st December 2017

Great customer service

Call was answered quickly and efficiently, all questions were answered and lady was very helpful. Reviewed on: 30th November 2017

Easy

I set up my home and contents insurance over the phone. The call handler was easy to speak to, led me through all the points, and although offered me other products was in no way pushy Reviewed on: 30th November 2017

Fast and Cheap!

Not a lot to say, very easy to get a quote and cover details are clear and east to understand. Price was unbeatable. Reviewed on: 30th November 2017

Quick, easy - no fuss!

Moving into my first home and had never had to secure home insurance. After a few simple questions, I was quoted an excellent price to ensure my home is safe! Will certainly recommend Policy Expert to friends and family. Thanks! Reviewed on: 30th November 2017

Helpful

Explained what I should do next and offered to put me through. So I did not need to find numbers for the people I need to contact next Reviewed on: 30th November 2017

Great company

Excellent service & price for building & contents insurance Reviewed on: 29th November 2017

Great value

A really good quote including great features as standard Reviewed on: 29th November 2017

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