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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Initially good but.......

Initially saved me a lot of money on house insurance but the premium has been going up by 10% year on year since (i've never made a claim on home insurance). Appears to be the same model as the companies themselves, teaser rates followed by disproportionate increases (blamed on demographic characteristics this time...). So use them for a few years then move on..... Reviewed on: 2nd October 2017

Realistic Rates

I auto renewed my policy as the increase was realistic which is very unusual for an insurer. Reviewed on: 2nd October 2017

Simple and straight forward

The entire process from start to finish was very easy and straight forward. All done online in a matter of minutes. The easiest I've ever found it insuring my home. Well done and thank you. Reviewed on: 2nd October 2017

House insurance

Excellent price, the cover I needed, with an extra added freebie :), easy to view on my mobile, all my policy paperwork downloaded safely, couldn't ask for more! Reviewed on: 2nd October 2017

Good, easy service.

Renewing policy was easy and still cheaper than other providers I looked at. Reviewed on: 2nd October 2017

home insurance

I was very happy with the price of my home insurance and would recommend this company to friends and family Reviewed on: 2nd October 2017

Top product that is best reviewed product

Really easy to understand and value for money Reviewed on: 1st October 2017

The product I wanted at a reasonable price. Dealt with on the phone by 'Archie' in a friendly and competent manner.

I found 'Archie', a lady, very easy to talk to.The delivery was a little rushed but she had time to answer all my questions and it was all carried out very efficiently. Reviewed on: 1st October 2017

Excellent service

Excellent service and a very competitively priced policy Reviewed on: 1st October 2017

So far so good...

Took out a policy for home and contents after my regular insurer qouted me nearly 4 times the price of this policy. Couple of options to upgrade also...couple of hidden extras and exclusions but wont know how much until we actually need to use the insurance....till then " i might recommend" them all depends on how they respond to claims...everyone is polite courteous and reasonable when trying to take your money but not always when paying your claims out. So far so good but read the small print....if in doubt cancel within 2 weeks and restart. Reviewed on: 30th September 2017

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