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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Re-newing house insurance

The discussions were handled in a clear professional manner and all my questions were answered. Reviewed on: 28th September 2017

Best value for money and recommendations

Everything we wanted for our home insurance at a very competitive price and recommendations from high-esteemed comparison companies. Easy and very quick to set up. Easy to understand policy documents available instantly online. Would recommend. Reviewed on: 28th September 2017

Easy to arrange and competitive

Easy to arrange. Clear wording and competitive prices Reviewed on: 28th September 2017

So easy

Fantastic price, service and ease of use. Simple no more to be said.... Reviewed on: 28th September 2017

Extremely helpful and clear

The employee I spoke to was very helpful friendly and clear about all products and costs. There was no waffle and she was able to answer all my questions. Reviewed on: 28th September 2017

Extremely good value for money

My renewal reminder came and gave me plenty of time to search for any possible alternative. When I phoned Policy Expert they were quick (as always) to more than match my options. Reviewed on: 28th September 2017

Once again, competitive price, great service

For the 4th year in a row, I have renewed my policy automatically after doing the usual comparison searches and Policy Expert being the best for the cover I require. Reviewed on: 28th September 2017

Policy Expert

Always keeping me informed with newsletter and great prices would recommend to anyone Reviewed on: 28th September 2017

Satisfied Customer

I contacted after receiving my renewal quote. I realised that my attempts to amend last years policy had in fact resulted in certain incorrect information being recorded. I accept this was my error. When I explained my error & what changes I required for this years policy I was dealt with professionally, courteously, quickly & with empathy. I look forward to renewing further policies in years to come. Reviewed on: 27th September 2017

Cheapest with adequate benefits

Very helpful customer care. Bet thorough and very patient and understanding. Reviewed on: 27th September 2017

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