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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
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1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

quick and easy

4
just wanted to change for cheaper insurance and u lot showed up so it got sorted end of thank so much have a good year Reviewed on: 6th September 2017
Mark Hoare's avatar
Mark Hoare

Fair price and helpful employees

5
Fairly priced insurance quotes with a great service from friendly, helpful staff Reviewed on: 6th September 2017
Catherine Gibson's avatar
Catherine Gibson

Great value for money

5
The price was £70 less than the renewal price from my previous insurers and for an enhance policy. Reviewed on: 6th September 2017
Simon Lewis's avatar
Simon Lewis

Home

5
Customer services very friendly and also very helpful would highly recommend this company Reviewed on: 6th September 2017
Andrew's avatar
Andrew

Home

5
Customer services staff very friendly and helpful used this company for a number of years highly recommend Reviewed on: 6th September 2017
Andrew's avatar
Andrew

Wonderful insurance company

5
Have been with policy expert for 3 years now, have had one claim which we couldn't fault their support at all. Have price matched quotes every year since as we have wanted to stay with them. Reviewed on: 6th September 2017
Lyndsay walker's avatar
Lyndsay walker

Excellent customer service

5
Not only did I pay less than 1 year ago... I got a better level of cover too Reviewed on: 6th September 2017
Jane Weston's avatar
Jane Weston

Renewal of building and content insurance

5
I was going to change my insurance to another insurer, but after talking with the policy experts representative he made me realised that I will have the same cover for a much lower price. H G Reviewed on: 6th September 2017
Hossein Ghodrat's avatar
Hossein Ghodrat

home Insurance

4
after a card renew failure ,your customer adviser phoned me polite and informative explaining all the benefits and after this discussion helped me to purchase another years policy . Reviewed on: 6th September 2017
Robert Braddon's avatar
Robert Braddon

Easy to use although haven't had to claim yet!

4
Easy to set up and good price but have not had to use their customer services yet. Reviewed on: 6th September 2017
Katie marshall's avatar
Katie marshall

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